Clinical Account Executive at SOFIE

Title | Clinical Account Executive

Location | Ohio, West Virginia, Pennsylvania 

Reports To | Regional Sales Director

Overview:

Successfully execute all sales strategies and objectives as defined by strategic and sales business plans in order to achieve the budgeted goals set and help position future growth.

Essential Duties and Responsibilities:

• Build and maintain strong customer relationships through ongoing customer service and support; input all related activities and information into Salesforce CRM
• Work with Regional Director to design and implement educational programs for customers
• Responsible for prospecting and development of new accounts and the growth of existing accounts through enhancement to customer relationships and communication of technical and medical product information
• Perform clinical in-services and provide education programs for professional staff, i.e. doctors, nurses, and other key healthcare staff through 1:1 presentations, round table discussions, and formal presentations
• Assist customers in initiating their PET program through facility design, licensing, hot lab set-up, protocol development, etc.
• Facilitate interactions with Company Resources to assist customers with Billing, Reimbursement, Customer Service, Medical Affairs, Marketing, or other customer-related needs including sales presentations in a professional and effective manner; routinely monitor industry news and developments as well as remain educated in the field of molecular medicine/PET
• Maintain a working knowledge of products, services, and business intelligence 
• Assist in the planning of sales exhibits, attend trade shows, and participate in education and training conferences
• Effectively communicate with all Company departments and management Pharmacist(s) and Courier Supervisor(s) on product availability
• Assist in the preparation of price quotations and contracts, contract negotiations and finalizing sales for potential customers
• Assist Regional Director’s in completion of monthly business reports, and annual projections/forecasting of territory volumes, revenue, ASP
• Execution of the Company business plan and strategic initiatives to meet or exceed annual projected budgets
• Execute Value Proposition of Practice Excellence
• Secure renewal and new business
• Increase appropriate utilization of PET imaging for customers
• Specific outlined plan of action with a stepwise approach to customer education and territory cycling
• Implementation of region/site specific patient care pathways and a plan to support the pathways
• Reports that demonstrate specific ROI on programs based on attendees and participants and their referral patterns

Qualifications:

• Must be persistent, energetic, capable of working independently and available to travel via all types of transportation
• Bachelor’s degree in medical sales or Science/Clinical Background
• Three to five years of medical sales experience, Nuclear Medicine a plus
• Proven experience in superior interpersonal and verbal/written communication skills for interacting with customers and vendors
• Established track record of experience in building excellent relationships and in highly oriented customer service
• Strong project management and applications experience (MS Excel, PowerPoint, etc.) with the ability to prepare and present at an executive level
• Working knowledge of Salesforce CRM or other similar Customer Relationship Management software
• Experience in strong negotiation and contract management
• Strong attention to detail
• Robust interpersonal and communication skills
• Ability to influence and communicate cross-functionally with all levels of management
• Aptitude to deal with confidential information
• Clean driving record and ability to travel to accounts and trade shows as necessary
• Experience in problem solving and strong customer service skills