Clinic Support Specialist (Clinics & Surgery Center) - Umphysicians

Why M Physicians?

Regardless of role, we recognize that every member of our team is vital! The Clinic Support Specialist facilitates coordination for patients receiving specialty care at the M Health Clinics and Surgery Center in Minneapolis. This role assists specialty patients, family and health care providers with all scheduling, record gathering, medical record retrieval, Rightfax management, mail and appointment coordination needs. The person in this role will coordinate care/information with care team and/or administration and maintain the specialty intake database.

Clinic Support Specialist Overview

Key responsibilities include:

• Coordination of care/information with care team and/or administration
• Secures information pertinent to the patient visit
• Obtains internal and external records including, but not limited to, medical records, scans/imaging and pathology slides
• Arranges for courier service when needed to obtain records
• Completes intake with as much data/facts/information as possible to assure appropriate registration, scheduling and insurance reimbursements
• Provides Right Fax management
• Handles mail retrieval and distribution
• Creates new patient packet according to individual patient needs
• Pages and messages providers and care coordinators regarding urgent issues that need to be addressed in a timely matter
• Communicates with patients regarding eligibility for clinical trials
• Meets with patients upon arrival to clinic to introduce themselves and care coordinator
• Collects all relevant records for patients going back as far as needed to make sure complete medical history is maintained
• Works behind the scenes to make all pre-appointment needs are met, minimizing the patient’s need to call multiple offices for services

Minimum Qualifications:

• Post high school education in medical related area or equivalent experience
• Prior experience in patient scheduling and registration in a clinic setting
• Two to three years of strong customer service experience
• Basic research skills regarding clinical trials
• Good medical terminology skills
• Excellent interpersonal and communication skills

Location:909 Fulton St SE, Minneapolis, MN 55455

Hours: 8am-4:30pm Mon-Fri

Benefits: This is a fully benefit eligible position: Competitive wages, Healthcare (including vision & dental), 401K, parking & tuition assistance and more!

University of Minnesota Physicians (M Physicians), a non-profit organization headquartered in Minneapolis, seeks motivated individuals for both clinical and non-clinical roles to drive innovation in health and medicine. Our inclusive culture offers competitive salaries, excellent benefits, and the opportunity for career development in the exciting field of health care to over 1,200 physicians, 300 advanced practice providers, and 2,200 health professionals and staff across Minnesota and beyond.

Join us on a mission to advance medicine.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.