Clinic Supervisor - La Clinica de La Raza

Who we are:  La Clínica de La Raza is a community-based health center committed to providing culturally appropriate, high-quality, and accessible health care to the diverse communities of the San Francisco Bay Area.  We have spent over 40 years advocating for and creating a health-home for the many that have been denied access to care.  As health care activists, we are dedicated to ensuring that individuals who do not have healthcare coverage receive the same quality healthcare as those who do.  From our genesis as a community health center in 1971, we understood that we cannot heal our communities without also addressing the economic and social factors that affect health. Many times, this requires that we go outside and provide services in other settings that link individuals to our health center for preventive and primary care.  Over 90,000 individuals come to La Clínica because it is a welcoming place that addresses the whole person, coordinating and connecting them to a broad network of services to improve and maintain their health and well-being.  While we are still known for our activism and spirit of social justice, we are also proud to have grown into a sophisticated provider of primary health care services with 35 sites across Alameda, Contra Costa and Solano counties. 

Clinic Supervisor

Major Areas of Responsibility include but are not limited to

Staff Supervision

• Hires, trains and supervises receptionists, clinical assistants, referrals, and medical records clerks.
• Reviews, evaluates and develops improvement plans for staff and initiate remedial instruction for staff observed to need retraining.
• Participates in relevant meetings, trainings, and collaborative activities.

Operational Support

• Ensures coverage of absences on a daily basis. Performs tasks in absence of key staff or as workload demands.
• Facilitates smooth clinic flow and communications between all departments.
• Ensures compliance with existing policies and procedures.
• Ensures the maintenance of a safe and functional clinic environment, including facilities, equipment, custodial services and information technology.
• Seeks to maximize third party revenues through appropriate provider scheduling.

Patient Experience

• Advocates for patients by responding to complaints, supervising appointment tickler system, and providing patient letters.
• Collaborates with Site Manager, Associate Medical Director to maintain high standards of care and customer service.
• Other duties as assigned by supervisor.

Requirements

Knowledge

• Administration and Management: Knowledge of business and management principles involved in strategic planning, resource allocation, human resources, leadership technique, and coordination of people and resources.
• Language: Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Patient Service: Knowledge of principles and processes for providing patient services. This includes customer needs assessment, meeting quality standards for services, and evaluation of patient satisfaction.
• Clerical: Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records
• Personnel and Human Resources: Working Knowledge of principles and procedures for personnel recruitment, selection, onboarding, performance management and training.
• Health Technology: Working knowledge and experience with NextGen, Practice Management System and Microsoft Office software

Abilities

• Ability to deal courteously and effectively with stakeholders and maintain good working relationships with other staff
• Ability to create a budget, documenting revenue and expenses preferred
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Ability to work across cultures and demonstrate support of diversity, equity and inclusion.
• English/Spanish proficiency preferred but not required

• Experience and Other Certifications

• High School Diploma or equivalent.
• Two years’ progressively responsible work in an community health center, including direct services to low-income and immigrant patients
• Bachelor’s degree or medical/dental assistant certification preferred
• Cultural competence working in diverse/low income communities
• Supervision experience strongly preferred