Clinic Supervisor - Catholic Charities of Buffalo

Catholic Charities of Buffalo, NY, offers an array of programs that strive to empower individuals, children and families. Catholic Charities is the most comprehensive human service provider serving all eight counties of Western New York with dozens of programs at 40+ professionally staffed locations.

We value inclusivity, flexibility, and respect, believing that each employee should feel comfortable expressing their authentic selves while maintaining a professional and respectful work environment. We believe that embracing diversity and fostering a positive environment enriches our organization and enhances our ability to serve our community.

Catholic Charities serves more than 140,000 Western New Yorkers each year without regard to age, race, gender or religious affiliation. Catholic Charities programs include comprehensive counseling services for all ages, basic emergency assistance including operating 9 food pantries, Women Infants and Children nutrition program, behavioral health services, educational and job readiness services, services to older adults, immigration and refugee assistance and a variety of programs that address prevention and treatment of a number of family issues.

We are hiring a FULL-TIME (40 hours per week) CLINIC SUPERVISOR for the Monsignor Carr Institute in Buffalo.

Catholic Charities of Buffalo Offers:

• 14+ paid holidays for full-time
• 25 PTO days a year for full-time
• Flexible schedules
• Comprehensive health, dental & vision coverage
• Flexible spending accounts
• No cost Employee Assistance Program (EAP)
• 403B Retirement plan with employer contributions
• Training and development opportunities

JOB SUMMARY:

Responsible for the daily program operations of OMH-licensed outpatient behavioral health clinic program(s), providing direct administrative, clinical, and supportive supervision of clinical services team(s) to sustain a staffing plan that supports productivity of personnel and ensures achievement of program objectives, including high quality client care. Maintain oversight of clinical and administrative operations of clinic(s).

ESSENTIAL FUNCTIONS:

Core Catholic Charities/Monsignor Carr Institute Responsibilities:

• Exemplify Catholic Charities' mission, vision, guiding principles and policies and procedures
• Promote adherence to high ethical standards, consistent with the Catholic Charities' Corporate Compliance Program, Code of Ethics, legal mandates & labor laws, NYS Justice Center, NYS, OMH, managing contractual regulations and other accreditation standards (e.g. COA, BBB).
• Promote and reinforce client-centered, strengths-based, solution-focused trauma-informed care in the context of systems.
• Cultivate a culture of sensitivity and respect for diversity.
• Adhere to all applicable federal and state laws and regulations including, but not limited to those governing confidentiality, privacy, and program, billing and documentation standards.
• Perform all duties in accordance with CCB's corporate compliance and ethics program.
• Other duties as assigned.

Community Relationships:

• Serve as liaison with key stakeholders, fostering smooth care coordination processes, responding to stakeholder requests/concerns/complaints.
• Routinely evaluate stakeholder (families, partner providers, community, etc.) satisfaction and likeliness to promote CCB and clinical services program(s).
• Cultivate and expand strategic, strong and resilient relationships with key stakeholders, referral sources, and service partners, to assure effective coordination of services and collective solution-building.
• Represent Catholic Charities of Buffalo and the Clinical Services at community and professional committees, meetings and events.
• Actively participate on CCB leadership teams, steering committees and in agency-sponsored and Diocese-sponsored events.
• Chair agency committees as warranted.

Compliance:

• Communicate regulations, standards, applicable policies and procedures to team members and monitor compliance.
• Monitor clinician adherence to program standards, regulations & procedures and service targets/outcomes, including routine case record reviews.
• Routinely utilize electronic medical record (EMR) database system reports/queries to monitor and manage productivity and quality clinical performance.
• Compile and analyze data to ensure compliance with contract and funder requirements, agency policies and procedures, and program tenets.
• Respond (verbally and documented via Incident Report system) to crises and high risk/safety concerns; Identify and implement corrective action as necessary.

Fiscal Responsibilities:

• Assist in identifying and implementing best practices that maximize productivity and cost-efficiency.
• Assist with developing, managing and monitoring related program budgets.
• Monitor monthly revenue/expense reports and contract partners' adherence to contract and funder requirements and achievement of program outcomes within budget.
• Designate and monitor staffing allocations to ensure accurate alignment with assigned program/service responsibilities within program budgets.

Quality Assurance:

• Assist in developing and implementing continuous quality improvement (CQI) processes.
• Contribute data and information for (at least) quarterly quality reporting and to meet reporting needs in alignment with agency, program, and funder standards.
• Routinely review quality reports with program team members.
• Evaluate program compliance and quality with Performance Quality Improvement plans.

Staffing/Supervision:

• Recruit, orient, and monitor clinical and employee performance.
• Conduct provisional and annual performance evaluations as required.
• Maintain performance accountability and implement corrective supervisory action as warranted.
• Provide coverage as needed to meet clinic and client needs. May hold a small caseload at times.
• Facilitate professional development opportunities to support quality service provision.
• Directly supervisor Senior Therapist(s) and/or Therapists
• Directly supervisor Office Manager(s) and maintain oversight of front desk operations in support of overall clinic operations.

EDUCATION: Masters Degree in social work, mental health counseling or Qualified Health Professional related field. Must hold a clinical license in NY State (LCSW/LMHC).

EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES:

• At least three (3) years of post-Masters degree experience providing direct treatment in a behavioral health setting.
• At least one (1) year supervisory experience preferred.
• Exceptional interpersonal and communication (oral and written) skills required.
• Demonstrated ability to engage, lead and maintain effective relationships with a clinical team
• Demonstrated agility, initiative, ability to work independently and efficiently (effective organizational and time management skills) and produce results
• In-depth familiarity with WNY community and continuum of human services (health, behavioral health and social services) systems, organizations and resources
• Fluent in various computer applications (e.g. Word, Excel), electronic database systems and electronic health records
• Experience with 10e11 EMR system a plus

SPECIAL REQUIREMENTS:

• Requires travel - must possess valid NYS driver license and agency-required level of auto insurance coverage and be able to travel as needed within the eight county WNY region.
• Must be prepared to work a flexible schedule in order provide person-centered care and participate in agency-related activities/events that may take place outside of typical business hours.

Apply today at: ccwny.applicantpro.com/jobs

Catholic Charities is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Catholic Charities will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of the business.