Clinic Manager, Administrative - Buena Park Radiology/Oncology Clinic - Full Time 8 Hour Days (Exempt) (Non-Union) - University of Southern California

Manages all clinical operations under the direction of the Director. Manages clinical and administrative responsibilities of the office, including directing the work of clinical supervisors, administrative and medical staff of the department/clinic. Oversees operations of patient care programs. Directs nursing practice, education, and services. Supervises the utilization of resources and the application of new technological developments in patient care. Performs complex and varied administrative and clinical assignments. Serves as a personal contact for physicians, staff, and outside departments in order to address problems, issues or concerns that require attention. The Clinic Manager is accountability for the quality of patient care, efficiency of operations, and human resources management for the clinics. Patient care services are carried out in partnership with administration, other departments, and medical staff. The Clinic Manager will maintain operational alignment with organizational goals and compliance with regulatory agency requirements. They will manager and lead daily operations of assigned area(s), promote a positive and professional environment, supervise/coach all clinic staff, maintain a stable and productive team, involve staff at all levels in shared decision making, ensure all employee educational requirements are met, lead/facilitate continuous process improvement, actively measure processes and performance, and make data driven decisions. Essential Duties: Financial Management: Responsible for monthly monitoring of financial results, variance reporting and action plans to meet established budget objectives. Reviews and manages income statements Supervises inventory management including purchasing, product selection and supply usage Ensures patient and treatment charge information and related data are accurate and submitted in a timely manner by means of the designated reporting system RISK Management: Ensures compliance with all policies and procedures in accordance with State and Federal Regulations for patient care and services (HIPAA, CMS, OSHA, CLIA, or other governing services. Maintains Quality Assurance Programs as required by all Keck Medicine of USC policy and procedures. Constantly looks at current processes and procedures and identifies and implements areas of improvement while adhering to HIPAA, JTC< DOH as well as hospital and DCS requirements as deemed. Participates in and leads quality assurance meeting and all applicable in-services Participates and leads in quality assurance cost containment Facility/Equipment Management: Ensures equipment and supplies are maintained to provide quality care and to ensure the safety of patients and teammates. Identifies and plans prompt corrective action for any issues with safety or equipment and systems Participates in the development and periodic revision of policies and procedures with the Associate Administrator/Regional Operations Director to assure consistent, efficient and safe operation of clinic/program Patient Care Management: Participates in development and revision of policies and procedures with the Director and Associate Administrator to ensure consistent, efficient and safe treatment delivery. Fosters a sense of urgency in teammates that promotes commitment to optimal clinical outcomes, decreased wait times and meets all regulatory compliance for the clinic. Associate Management: Creates, maintains, and communicates efficient and timely employee schedules according to the needs of the clinic. Provides leadership to direct reports: non-clinical staff (support coordinators, schedulers, medical assistants, other) Helps direct reports overcome any organizational obstacles encountered during projects Knows, understands, implements, follows, and communicated to teammates all employment policies and procedures, awards, and other opportunities within USC Ambulatory Care Services)and foster a positive and Keck Culture workforce Plans, organizes and supervises the clinical staff (indirectly) to ensure high quality patient care according to all policy and procedures in partnership with Norris nursing and radiation therapy leadership. Facilitates teammate development, collaborate with direct reports to create professional development goals Maintains familiarity with and communicate to teammates new programs impacting teammates. Addresses teammate relations issues and appropriately and escalate as necessary Provides work direction for department teammates Determines staffing needs, creates pans that promote the most efficient use of all teammates, ensure coverage during all teammate abscesses Utilizes flexing of staff in downtimes effectively while not compromising the clinical needs of the clinic Reports and documents all teammate injuries according to established policy and procedures Knows and understands basic wage and hour laws, Federal, State and local laws and regulations, Medicare, and legislation affecting employment. Reviews and approves timecards of direct reports Tracks overtime, attendance and PTO, illnesses Researches and responds to questions regarding payroll issues. Develops and conducts educational programs to keep teammates up to date on new policies and procedures, new laws, regulations impacting work, and other information necessary to maintain teammate’s knowledge of departmental processes and goals. Maintains and communicates clinic emergency management programs and ability to act swiftly, confidently in an emergency. Knows and follows all Keck Medicine of USC policies and procedures Marketing: Works with Director and Physician staff to ensure full schedules and services are made available for patient care. Assists in all marketing opportunities that will provide education and access to clinic Works with Call Center to ensure proper communication to center is always updated and accurate for patient care access needs Perform other duties as assigned. Required Qualifications: Req High School or equivalent Req Bachelor’s Degree in a Related field Bachelors Degree Preferred: Combined experience/education as substitute for minimum education Req 5 years Administrative operations experience (preferably 2 years in an acute or ambulatory care setting with at least 3 years’ experience in a lead or supervisory role). Req Excellent people management skills with the ability to motivate and challenge staff. Req Good decision-making skills Req Exhibits a high frustration and ambiguity tolerance. Req Ability to bridge the gap between administrative demands and clinical needs. Req Excellent skill and demonstrated experience in process improvement. Req Proficiency with Microsoft office (i.e., Excel, Word, PowerPoint). Req Excellent verbal and written communication skills

Preferred Qualifications:

Pref Experience managing radiation oncology, medical oncology, or multi-specialty clinic Pref Knowledge of insurance billing, admitting, or registration experience in a hospital or medical office. Pref Bilingual is highly desirable preferably in Korean or Spanish Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only) Req Basic Life Support (BLS) Healthcare Provider from American Heart Association (Required or completed within first 60 days of hire) The annual base salary range for this position is $81,120.00 - $133,010.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. USC is a smoke-free environment USC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law. Read USC’s Clery Act Annual Security Report Affirmative Action and Equal Opportunity Plan Pay Transparency Non-Discrimination USC is an E-Verify Employer Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: https://wd5.myworkday.com/usc/d/inst/1$9925/9925$119582.htmld USC is a leading private research university located in the heart of downtown Los Angeles – a global center for arts, technology and international business. As the largest private employer in the city – responsible for more than $5 billion annually in economic activity in the region – we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills. As a USC employee, you will enjoy excellent benefits and perks, and you will be a member of the Trojan Family - the faculty, staff, students and alumni who make USC a great place to work. Application help If you need assistance during the application process, see our application help. (If you already work for USC, see Your USC career.) At any point you may also contact our HR Service Center for help at (213) 821-8100 or uschr@usc.edu.