Clinic Assistant - South Shore Health

Job Description Summary

The Clinical Assistant is responsible for direct care provided to patients and for contributing to efficient operations in the patient care environment. Direct patient care activities include, but are not limited to, obtaining vital signs, meeting the comfort needs of patients, drawing and collecting blood & other samples and assisting nursing/medical staff in performing invasive procedures, such as bone marrow aspirates. Indirect patient care activities include those that support clinic operations such as ordering and stocking clinical supplies and patient education materials, cleaning patient care areas and infusion room, transporting patients and specimens as needed, and monitoring the environment of care.

Job Description

Essential Functions:

• Greets patients, families, and colleagues promptly in a welcoming and courteous manner.  Responds promptly and courteously to requests for assistance from others.
• Ensures proper patient identification by verbally and visually confirming patients’ two identifiers and maintains patient safety, privacy, confidentiality and follows guidelines under HIPAA.
• Obtains and records vital signs, pain screens, weights and heights accurately into the medical record (Epic).  Reports changes and/or abnormalities in vital signs; findings that are outside of defined parameters; and changes in patient’s conditions to the nursing/medical staff in a timely manner.
• Obtains specimens (urine, stool, sputum, etc.) and ensures accurate labeling in presence of patient, using two unique patient identifiers.  Instructs patients/family members in collecting specimens.
• Performs phlebotomy and EKG as applicable and is competent in the two-patient identifier practice.
• May precept with specific training.
• Assists with unit specific procedural needs as applicable.
• Transports patients, medical records, specimens, blood components, equipment and supplies in accordance with Institute policy.
• Ensures that all patients on schedule are accounted for and communicate with providers/patients and colleagues as to approximate wait times. 
• May be required to assist with research specific patient data entry, as applicable.
• Assures that all clinical areas have an adequate stock of medical supplies, equipment, and forms. 
• Manages room assignments in order to maintain patient flow.  Ability to strategize the day’s workload and make recommendations accordingly. 
• Assist with medical record preparation.
• Properly cleans and maintains equipment and patient care environment.
• Safely manages hazards of biomedical waste and chemotherapy waste.
• Maintains a working knowledge of current computer systems used in clinical areas.
• Utilizes Epic to identify patients that require infection control precautions and take appropriate steps accordingly
• Understands and utilizes the telephone/pager systems, including text paging staff, call system and emergency response system.   
• Provides proactive instruction and time expectations to patient and family.
• Communicates patient and family status difficulties and concerns to appropriate staff.
• Works collaboratively with leadership to determine repair needs of equipment and/or future equipment needs of the unit.
• Attends mandatory training and education sessions, completes mandatory annual competency assessments and follows Institute policies.
• Accepts additional responsibilities based on the changing needs of patients, families, staff and unit.
• Recognizes and responds to emergency situations appropriately.  Maintains BLS certification.
• Monitors the environment of care with attention to patient safety.  Assures compliance with regulatory agency standards.

Minimum Education - Preferred

High School Diploma or GED strongly preferred; college coursework preferred.  Completion of an accredited clinical assistant program or medical assistant program strongly preferred.  Phlebotomy certification is also preferred. In some cases, Nurse Students in an accredited Bachelor’s program with at least 2 completed clinical rotations may be considered.

Minimum Work Experience

Related experience strongly preferred.

Required Classes/Skills

BLS - Basic Life Support

Required additional Knowledge, and Abilities

- Excellent organizational, communication and interpersonal skills.

- Self-starter with strong team player abilities

- Ability to work as an effective member of an interdisciplinary team.

- Ability to function in a busy work setting with patients with complex needs.

- Strong analytical skills, written skills, technical skills, problem-solving skills, attention to details, ability to balance multiple tasks.

- Ability to be organized in a fast-paced environment, prioritize and meet pre-determined deadlines.

- Demonstrates respectful and courteous behavior toward peers, co-workers, visitors and management.

- Demonstrates understanding of special needs and behaviors of age groups of the population served:  young adult to geriatric.