Client Support Technician - Centuria
Belleville, IL 62225
About the Job
Centuria, a Service-Disabled Veteran-Owned Small Business (SDVOSB), has been delivering IT, Engineering, and Scientific solutions to the Federal Government since 2002. During our two decades of service, we have earned the trust and respect of our government clients for the simple reason that we have great people who are experts in their fields and take pride and ownership in everything they do.
The Washington Post has recognized Centuria Corporation as one of the top workplaces in the DC Metro area for 2024. This award celebrates nationally recognized companies that make the world a better place to work together by prioritizing a people-centered culture and giving employees a voice. The Top Workplaces USA award is based entirely on feedback from an employee engagement survey completed by the employees of participating workplaces. Centuria is honored to have been awarded this distinction.
PROGRAM DESCRIPTION:
The HQ Cyberspace Capabilities Center (HQ CCC) is a center within Air Combat Command ACC. Air Combat Command (ACC) is designated as the Core Function Lead Integrator (CFLI) for Cyberspace and HQ CCC supports that mission with integration capabilities and services for the Air Force-provisioned portion of the network. HQ CCC conducts a wide assortment of tasks to facilitate taking AF cyber requirements to cyberspace capabilities.
Job Responsibilities:
•Manage and administer IT devices, laptops, and computers (wired and wireless).
•Perform equipment installations, peripheral connections, installation, and deletion of software consistent with standard configurations and/or established policies.
•Perform configuration management functions for software and hardware.
•Perform initial system diagnostics and troubleshooting. Identify problems and resolve hardware/software/network malfunctions.
•Provide minor software and hardware maintenance, such as component replacement and/or upgrading components and installing software updates and patches. Replacement parts will be provided by the Government.
•Provide basic assistance for commonly used office automation applications.
•Provide ADPE custodian required information on equipment moves or user assignment within 2 working days.
•The contractor shall utilize the Government provided helpdesk software.
•Assist Government personnel, when tasked, to prepare, document, and maintain a review of hardware and software license and maintenance agreement inventories.
Job Requirements:
•Must be local to Scott AFB – Hybrid work
•3+ years of technical experience as helpdesk support or related IT field
•Active Secret security clearance
•DoD 8570.01-M IAT Level II certification. (Security +)
PI258209785
Source : Centuria