Client Support Specialist- Contractor - Remote | WFH - Get It Recruit - Marketing
Glastonbury, CT 06033
About the Job
Job Opportunity: Client Support Specialist
About Us:
We are a leading provider of website, communications, enrollment, and marketing solutions, trusted by over 7,000 schools and school districts across 119 countries. Our mission is to revolutionize how schools connect and engage with their communities, recruit students and staff, and raise funds, all while ensuring adherence to data privacy, accessibility, hosting, and security standards. Our offerings include award-winning website designs, a robust content management system, mass communications tools, enrollment management systems, inbound marketing tools, data integration, and comprehensive training and support. We operate globally, with headquarters in Glastonbury, CT, USA, and a diverse team of remote employees spanning across the United States, Europe, South America, and Asia. For more information, please visit our website.
Vision:
Our vision is to transform the way school communities engage with their schools.
Summary of the Role:
As a Client Support Specialist, you'll play a vital role in meeting the frontline needs of our clients through various channels including ticketing, phone, and chat. Your responsibilities will include educating, empowering, troubleshooting issues, and implementing solutions for our clients. You'll serve as Tier 1 support for client issues, escalating and collaborating with Tier 2 and other team members as necessary.
Location:
100% Remote - Anywhere within the US
Preference for West Coast timezone
Responsibilities:
Provide timely support to clients via ticketing, phone, chat, and social media channels.
Stay updated on new product features, improvements, and web trends through software update blogs, help center articles, and training sessions.
Offer support, training, best practices, and implementation assistance across our Content Management System and suite of products.
Troubleshoot, investigate, and generate detailed software bug reports and product enhancement requests.
Participate in daily team stand-up meetings to discuss challenging tickets, software bugs, and other relevant matters.
Demonstrate excellence in product knowledge and customer service to strengthen the our brand.
Handle a portion of incoming calls while summarizing and escalating others as needed.
Qualifications and Skills:
Associate's or Bachelor's degree preferred, or equivalent experience.
Entry-level experience with websites built via content management systems (e.g., WordPress, Squarespace, Wix, Weebly, Joomla) is advantageous.
Ability to multitask and maintain composure in challenging situations.
Prior customer service or technical support experience is preferred (0-2 years), but not required.
Familiarity with support desk software (Zendesk preferred).
Flexibility to cover evening and weekend hours as necessary.
Residency Requirement:
Our company offers fully remote employment opportunities available only to permanent residents of the United States. Current residency, as well as continued residency, within the United States is required for employment with us.
Equal Opportunity Statement:
We are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you require accommodation due to a disability or special need, please contact our People Operations Team.
Application Process:
To ensure the legitimacy of job offers and prevent fraud, we encourage applicants to request a phone call or other verbal communication with their recruiter and verify all email correspondence from a finalsite.com email address. For added security, where possible, please apply through our company's website.
Note: This is a remote position.
Employment Type: Full-Time
Salary: $ 18.00 24.00 Per Hour
About Us:
We are a leading provider of website, communications, enrollment, and marketing solutions, trusted by over 7,000 schools and school districts across 119 countries. Our mission is to revolutionize how schools connect and engage with their communities, recruit students and staff, and raise funds, all while ensuring adherence to data privacy, accessibility, hosting, and security standards. Our offerings include award-winning website designs, a robust content management system, mass communications tools, enrollment management systems, inbound marketing tools, data integration, and comprehensive training and support. We operate globally, with headquarters in Glastonbury, CT, USA, and a diverse team of remote employees spanning across the United States, Europe, South America, and Asia. For more information, please visit our website.
Vision:
Our vision is to transform the way school communities engage with their schools.
Summary of the Role:
As a Client Support Specialist, you'll play a vital role in meeting the frontline needs of our clients through various channels including ticketing, phone, and chat. Your responsibilities will include educating, empowering, troubleshooting issues, and implementing solutions for our clients. You'll serve as Tier 1 support for client issues, escalating and collaborating with Tier 2 and other team members as necessary.
Location:
100% Remote - Anywhere within the US
Preference for West Coast timezone
Responsibilities:
Provide timely support to clients via ticketing, phone, chat, and social media channels.
Stay updated on new product features, improvements, and web trends through software update blogs, help center articles, and training sessions.
Offer support, training, best practices, and implementation assistance across our Content Management System and suite of products.
Troubleshoot, investigate, and generate detailed software bug reports and product enhancement requests.
Participate in daily team stand-up meetings to discuss challenging tickets, software bugs, and other relevant matters.
Demonstrate excellence in product knowledge and customer service to strengthen the our brand.
Handle a portion of incoming calls while summarizing and escalating others as needed.
Qualifications and Skills:
Associate's or Bachelor's degree preferred, or equivalent experience.
Entry-level experience with websites built via content management systems (e.g., WordPress, Squarespace, Wix, Weebly, Joomla) is advantageous.
Ability to multitask and maintain composure in challenging situations.
Prior customer service or technical support experience is preferred (0-2 years), but not required.
Familiarity with support desk software (Zendesk preferred).
Flexibility to cover evening and weekend hours as necessary.
Residency Requirement:
Our company offers fully remote employment opportunities available only to permanent residents of the United States. Current residency, as well as continued residency, within the United States is required for employment with us.
Equal Opportunity Statement:
We are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you require accommodation due to a disability or special need, please contact our People Operations Team.
Application Process:
To ensure the legitimacy of job offers and prevent fraud, we encourage applicants to request a phone call or other verbal communication with their recruiter and verify all email correspondence from a finalsite.com email address. For added security, where possible, please apply through our company's website.
Note: This is a remote position.
Employment Type: Full-Time
Salary: $ 18.00 24.00 Per Hour
Source : Get It Recruit - Marketing