Client Success Manager from Complete Staffing
About the Job
| Qualifications • Bachelor’s degree in Business, Communications, Finance and/or Economics • 1-3 years of experience as a customer success manager, account manager, sales, or related within a SaaS, Fintech or financial services company • Scrappy, resourceful and a creative problem solver when discovering the business needs of the customer and understanding how FINTRX plugs into the bigger picture • Proficiency in excel and other related software • Very high attention to detail • Proven Leadership Experience — a leader, a builder, a visionary • Excellent written and verb and communication skills Responsibilities • This person will be responsible for driving product adoption, retention, and growth by delivering high levels of business value, and cultivating deep customer relationships • The ideal candidate for this role is open to lending a hand in a number of facets of the business • Additional projects may include but will not be limited to addressing support requests from clients, creating and updating Help Center resources, and maintaining inbound chat inquiries from active users • Facilitate new client implementation, thoroughly understanding each account’s pain points & use-case with a custom approach to see to their success • Provide proactive and consultative client support throughout the duration of the client engagement • Identify & add-on upsells to existing clients • Drive revenue growth for the company • Work with a strong sense of urgency to meet and exceed daily/monthly KPIs and document interactions with clients • Providing additional resources for our client base: including our Knowledge Center, webinars, tutorial videos and other mediums • Maintain up to date and accurate CRM activity |
Salary
80,000 - 85,000 /year
Commission and Bonus
Commission and Bonus