Client Success Manager - Encore Strategic

Are you looking to take the next step in your career in a company with strong teamwork values, a friendly and welcoming culture, and plenty of room for advancement? Keytel Systems takes pride in providing innovative, top-tier outsourced IT services and creating an efficient, empowered, and friendly working environment. We’re looking for a Client Success Manager who wants to grow along with us.

*This role has been posted by Encore Strategic on behalf of Keytel Systems*

What you’ll do:

• Understand Keytel’s services and offerings and connect them to client technology needs
• Establish long term, thriving relationships with clients
• Communicate with clients about their business goals and technology needs
• Communicate client needs to the team
• Client business reviews to discuss metrics, upcoming changes, contract renewals, issues, etc.
• Recommend products and services that will help clients and generate sales
• Address customer concerns to ensure satisfaction before, during, and after incident resolution

Skills you’ll need:

• Previous experience in a client account management, account executive, or similar role
• Excellent oral and written communication
• Professional presentation - ability to project confidence and expertise
• Patience and diplomacy - conflict resolution and reasoning skills
• Willingness to pivot - “interruptions” are par for the course
• Ability to communicate with technical staff and non-technical end users
• Executive level understanding of hardware, software, and problem-solving methods to ensure our techs know how to help your clients
• Self-motivated team player with ability to work autonomously

Compensation/Benefits

• Salary range 60-80k per year, scalable based upon experience.
• Healthcare, retirement plan, paid time off, semi-flexible schedule, and bonuses for met goals
• Tuition reimbursement and professional development assistance

Ready to Apply?

• Prioritized consideration will be given to candidates who get a head start on our application process through our online portal here: https://www.ondemandassessment.com/link/index/JB-WP08O8IBQ?u=1047336

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