Client Success Account Specialist - Advantage Design Group

Join Us at Advantage Design Group®: Build Impactful Digital Experiences 

Our Vision: Transforming Transitions with Digital Experiences 

We transform life's pivotal transitions into engaging digital orientation and onboarding journeys. At Advantage Design Group®, you'll join a close-knit team of about 50 talented individuals—including art directors, web designers, web developers, project managers, videographers, editors, and more—who respect and uplift each other. Together, we create customized, interactive solutions that prepare, inspire, and empower people to confidently navigate change and build meaningful connections. 

Your Mission and Impact 

Join a team of dedicated, client-focused innovators transforming how people connect and engage. By empowering our clients, you'll help guide their cohorts through key life transitions with engaging digital experiences that build confidence and clarity. Your work will directly shape how new hires, students, and participants navigate their journey, making every step meaningful and impactful. 

Client Success Account Specialist   

As a Client Success Account Specialist, you are the trusted partner and advocate for our clients. Your role centers on delivering exceptional support, proactive solutions, and high-impact training. Your mission is to empower users, foster trust, and drive product adoption, ensuring they maximize every tool, feature, and solution we offer. 

What You'll Gain as a Team Member 

• Competitive Compensation: A strong base salary, annual raises, and profit-sharing opportunities. 

• Comprehensive Benefits: Health and dental insurance, 401(k) with company matching, and paid vacation and holidays. 

• Personal Growth: Ongoing training through web-based classes, on-the-job learning, and access to cutting-edge tools and systems. 

• Work-Life Balance: Enjoy a hybrid work environment with flexibility to work from home and in-office collaboration. 

• Location Perks: Work in sunny Jacksonville, FL, a coastal city with no state income tax, low cost of living, and access to beautiful beaches and rivers. 

What You'll Love to Do 

• Build and maintain strong client relationships, serving as their main contact and trusted guide. 
• Conduct impactful training sessions that inspire confidence and ensure mastery of our platform. 
• Proactively engage clients to gather feedback and make tailored recommendations. 
• Handle and escalate client issues with grace and efficiency. 
• Collaborate with internal teams to amplify client feedback and contribute to product innovation. 
• Record detailed client interactions, tracking resolutions and actionable insights. 

Who You Are 

You are the high achiever who excels when: 

• Client-Focused: You make every interaction meaningful and trust-building. 

• Proactive: Challenges? You seek them out and solve them before they appear. 

• Tech-Savvy: You grasp complex software quickly and teach others effortlessly. 

• Collaborative: You work seamlessly with teams and thrive in dynamic environments. 

• Detail-Oriented: Precision is your habit, and you pride yourself on the details. 

• Passionate: You genuinely care about the impact you make every day. 

Why Join Us? 

• Work with renowned clients like Harvard, Duke, and UCLA, delivering transformative digital experiences across the U.S., Canada, and South Africa. 

• Be part of a collaborative, innovative team that values your ideas and contributions. 

• Join a company that integrates cutting-edge tools and technology into every solution, fostering continuous improvement and excellence. 

• Hear directly from our clients about the impact of our work: https://advantagedesigngroup.com/testimonials. 

Ready for the Challenge? 

If you're feeling excited and thinking, "Absolutely, this is for me!" — this is your calling. 

At Advantage Design Group®, your work matters, your ideas are valued, and your talents help redefine what's possible. 

Learn more about who we are and what we do at https://welcome.advantagedesigngroup.com/
If this sounds like the opportunity you've been looking for, we'd love to meet you!