Client Solution Specialist - SLC at The Fountain Group

We are a national staffing firm and are currently seeking a Client Solution Specialist for a prominent client of ours.  This position is based in Salt Lake City, UT. Details for the position are as follows:
 
Job Description:

• Pay: $20.84/hr to start!
• 12-month assignment with possibility for extension based on performance and budget.
• Shift: Monday-Friday 8:00am-5:00pm Onsite!
• Position will mainly be responsible for creating and managing multiple types of customer service requests, including preventive maintenance requests, warranty repairs and non-warranty repairs.
• Position will also be responsible for meeting or exceeding key performance metrics of customer satisfaction, 1st call resolution, knowledge base utilization and Field Sales Satisfaction.
• Additional responsibilities include managing all incoming contacts (phone, email, chat, etc.) per service and support guidelines in process flows, Standard Operating Procedures, Customer Service Level Agreements, and departmental Operating Level Agreements then document interactions in appropriate systems.

• High School Diploma or equivalent is Required.
• 1-2+ Years of experience Required.
• Experience in a warranty repair technical call center or customer support experience is Required.
• Experience using Microsoft Suite, especially Word and Excel are Required.
• Experience with using Enterprise Resource Planning systems (i.e., Oracle EBS) as well as troubleshooting biomedical or electro-mechanical devices is Preferred.

 
If you are interested in hearing more about the position, please respond to this posting with your resume attached or contact me at 813-321-1404. Please forward this email to any friends or colleagues as we do offer a Referral Bonus for any candidate who is hired and still gainfully employed after 30 days.