Client Services Technical Support Analyst - Integrated Resources, Inc
Universal City, CA 91608
About the Job
Pay Rate: $ 31.06/Hr on W2
Job Responsibilities:
Job Responsibilities:
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Oversee the daily performance of computer systems.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Develop training materials and procedures, or train users in the proper use of hardware or software.
- Refer major hardware or software problems or defective products to vendors or technicians for service.
- Enter commands and observe system functioning to verify correct operations and detect errors.
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Prepare evaluations of software or hardware, and recommend improvements or upgrades.
- Confer with staff, users, and management to establish requirements for new systems or modifications.
- Modify and customize commercial programs for internal needs.
- Inspect equipment and read order sheets to prepare for delivery to users.
- Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison
- A minimum of 2+ years of experience in broadcast operations, post-production, or digital supply chain
- A minimum of 2 years of experience in a operational/support oriented position
- A minimum of 2 years of experience in a customer facing role
- A minimum of 2 years of experience of all Microsoft Office applications (including Outlook, Word, Excel)
- Desired Characteristics An individual with a very strong desire to learn, take on new technologies and challenges
- Knowledge pertaining to desktop hardware, software applications, MAC/PC OS and network connectivity
- Excellent troubleshooting, problem solving, and escalation skills Experience training others and documenting standard operating procedures
- Experience supporting customer workflows through operations team and/or help desk Ability to multi-task and make effective decisions in a high-pressure deadline driven environment
- Strong communication skills and ability to interface with multiple departments, clients, and vendors.
- Bachelor s Degree in related field
Source : Integrated Resources, Inc