Client Services Team Manager - Fiserv
Omaha, NE
About the Job
Calling all innovators – find your future at Fiserv.
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Client Services Team Manager
What does a Client Services Manager do at Fiserv?
You will manage a team of 15-20 Client Support Specialists, providing day-to-day supervision of the team, including coaching, training, and development. You’ll work closely with Business Partners (Fiserv and Bank of America) to maximize revenue and increase overall portfolio profitability and customer satisfaction.
What you will do:
+ Improve Client Experience through a sincere focus on process improvements, associate empowerment and soliciting feedback at every level.
+ Align business goals with associate/client needs to create win/win situation.
+ Build trust and instill confidence through ongoing communications with peers, manager, direct reports, and key stakeholders.
+ Achieve all goals set for department and make a strong positive impact to the client experience.
+ Focus on reduced Attrition (both Client and Associate)
+ Negotiate effectively and win concessions without damaging relationships.
What you will need to have:
+ 1 + years of experience managing, coaching, and leading teams located in multiple sites.
+ Experience with project development and implementation.
+ Merchant Services industry experience.
+ High School Diploma or Associate’s Degree.
+ 1+ years of coaching, training, and associate development in managerial capacity.
What would be great to have:
+ Bachelor's degree or 5 plus years of operations experience.
This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Maryland, New York or Washington.
_Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate._
Thank you for considering employment with Fiserv. Please:
+ Apply using your legal name
+ Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
What you should know about us:
Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune _®_ magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.
Our commitment to Diversity and Inclusion:
Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.
Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.
If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Client Services Team Manager
What does a Client Services Manager do at Fiserv?
You will manage a team of 15-20 Client Support Specialists, providing day-to-day supervision of the team, including coaching, training, and development. You’ll work closely with Business Partners (Fiserv and Bank of America) to maximize revenue and increase overall portfolio profitability and customer satisfaction.
What you will do:
+ Improve Client Experience through a sincere focus on process improvements, associate empowerment and soliciting feedback at every level.
+ Align business goals with associate/client needs to create win/win situation.
+ Build trust and instill confidence through ongoing communications with peers, manager, direct reports, and key stakeholders.
+ Achieve all goals set for department and make a strong positive impact to the client experience.
+ Focus on reduced Attrition (both Client and Associate)
+ Negotiate effectively and win concessions without damaging relationships.
What you will need to have:
+ 1 + years of experience managing, coaching, and leading teams located in multiple sites.
+ Experience with project development and implementation.
+ Merchant Services industry experience.
+ High School Diploma or Associate’s Degree.
+ 1+ years of coaching, training, and associate development in managerial capacity.
What would be great to have:
+ Bachelor's degree or 5 plus years of operations experience.
This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Maryland, New York or Washington.
_Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate._
Thank you for considering employment with Fiserv. Please:
+ Apply using your legal name
+ Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
What you should know about us:
Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune _®_ magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.
Our commitment to Diversity and Inclusion:
Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.
Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.
If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.
Source : Fiserv