Client Services Specialist - Gehring Group

Gehring Group is only as strong as the success of our people, which is why we take great pride in not only hiring the best ones, but also creating a workplace that empowers every person who walks through the door. When you work for Gehring Group, you join a talented, inclusive community of colleagues who treat each other with respect and actually enjoy coming to work every day. It’s a place where values reign supreme, happiness flourishes and everyone strives to be their best selves. Most importantly, it’s a place where we believe people are our best asset.

Watch our video to see what it's like to work at Gehring Group!

We are seeking a Client Service Specialist (CSS) to join our Account Management department. The Account Management department is responsible for providing exceptional customer service to Gehring Group's Clients. You will work in a team environment while using initiative and independent judgement, at times, to resolve problems for our customers and their employees. This is an opportunity to learn about various lines of coverage and become well-versed in employee benefits and wellness programs.

The Client Service Specialist serves as an "advocate" to our Clients' employees, assisting with and resolving issues related to billing, eligibility, claims resolution, member appeals, benefit verification, medical procedure authorizations, and general benefit inquiries. Our Client Service Specialists help our clients' employees navigate very difficult issues that they would otherwise have a hard time resolving directly with carriers while establishing a great relationship with both the employees and various carriers. In short, Client Service Specialist make a difference in the lives of our clients' employees and can assist with some of the most trying issues.

Qualifications and Skills

• Minimum of two years of professional experience in customer services, sales, HR, insurance, or related field is required.
• A Bachelor’s degree in risk management, human resources, business administration, public administration or a related field from an accredited university is preferred.
• Valid Florida Life, Health & Variable Annuities 2-15 license or the ability to obtain one is required.

Our employees enjoy coming to work. In addition to a great corporate culture based on shared values, Gehring Group offers an excellent compensation/benefit package including medical, dental, vision, STD/LTD and life insurance as well as 401(k), long-term career development opportunities and a tuition reimbursement program.

Our team has a strong commitment to the communities we serve and support, as well as participate, in a number of community events. There is a never a dull moment in the office and we have lunch catered twice a week so come join us!

Gehring Group is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, national origin, disability, age, or military or veteran status in accordance with federal law. In addition, Gehring Group complies with applicable state and local laws governing non‑discrimination in employment in every jurisdiction in which it maintains facilities. Gehring Group also provides reasonable accommodation to qualified individuals with disabilities in accordance with applicable laws.

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