Client Services Specialist (Onsite) - Hiregy

Job ID 19823 – Client Services Specialist

Location: Tampa, 33609 – This position is onsite

Pay: $19.00 to $23.00 per hour depending upon P&C experience

Type:  Contract to hire
Benefits available during the contract period.

Schedule:  M-F, 8:30 AM to 5:30 PM EST


Job description:

• Respond promptly to inquiries and questions from agents, customers, and internal departments through email and phone communication channels.
• Deliver accurate and reliable information to agents and insured customers, ensuring their needs are met effectively.
• Investigate and resolve issues efficiently, demonstrating strong problem-solving skills.
• Handle incoming calls in a professional and timely manner, addressing concerns and providing assistance as needed.
• Perform administrative, clerical, and general office duties as necessary to support operations.
• Manage mail and all other correspondence efficiently to ensure timely processing.
• Engage in projects and assignments aimed at enhancing policy services and improving overall efficiency.
• Uphold a superior level of customer service, fostering positive relationships and exceeding expectations.

Nice to have:

• 20-44
• 2-20 General Lines
• 4-40 Customer Service
• Associate’s Degree
• Personal lines

Requirements:

• Must have related call center experience
• High school diploma or equivalent
• Background check required