Client Services Representative - IT Avalon

Houston, TX 77056

About the Job

Job Description:	Provides Nationwide title, closing, settlement and appraisal solutions for mortgage lenders. Responsible for the assessment and valuation of properties based on Uniform Standard of Professional Appraisal Practice (USPAP) guidelines, federal and state appraisal laws.
Skills/Experience:	Duties Handles internal and external inquiries related to moderately complex processes and transactions. Monitors messages and questions received via centralized inbox, systematic work queues or phone, responds to moderately complex inquiries and escalates more complex. Coordinates the preparation, review and collection of all required documentation and required forms for recording of conveyance deeds. Coordinates signing appointments, closing package preparation and final title packages for clients. Acts as liaison between internal and external parties to ensure requests are effectively resolved. Enters detailed and accurate notes into appropriate systems and files documents according to standard procedures. Works with internal and external parties to effectively resolve issues. Follows up on any delays in inquiry answers and updates the status in the systems. Maintains a high level of customer service through proactive communication with internal and external customers and business partners. Updates management on trends, issues or problems that may impact the business or clients. Communicates any requirements to clients and exercises good judgment in the enforcement or exception to policies. Practices call ownership and accountability for incoming inquiries. Works at enhancing the quality of customer service for the benefit of the company and the customer. Performs other duties as assigned by management.
Required Skills:	Requires working knowledge and established skills to perform day-to-day activities. Experience with Title & Escrow services and/or Mortgage Industry. Follows standard procedures and guidelines. Works under general supervision with limited ability to modify approach.

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Source : IT Avalon

Job summary