Client Services Representative - Cottage Health

Serves as the primary contact for clients of PDL services. Confers with clients to obtain and provide information about the status of laboratory results and reports and resolves routine questions and issues related to specimens and testing.

SCHEDULES

With variations due to hospital site and department, this position may require censusdriven scheduling flexibility (additional/fewer shifts), holiday coverage, floating, being placed oncall, weekend coverage, and shift rotations.

LEVEL OF EDUCATION

Minimum: Associate degree or high school diploma plus 2 years' experience in customer service.

TECHNICAL REQUIREMENTS

Minimum: Word processing, managing electronic files and records.

YEARS OF RELATED WORK EXPERIENCE

Minimum: Associate degree or high school diploma plus 2 years' experience in customer service

Preferred: Customer service experience in health care field.
Cottage Health is a leading acute care hospital system, located on the central coast of California, widely known for our superior patient care, innovation, medical research and education. Our health system operates primarily in Santa Barbara, Ca, since 1888, and consists of three acute care hospitals, a Rehabilitation Hospital, multiple clinics and a multi-site Urgent Care system. Our mission is to serve the central coast communities with excellence, integrity, and compassion. Every day we touch thousands of lives in many different ways, resolute in our mission to put patients first. We take pride in helping our patients get back to living their lives - in the places they love.

Cottage Health is an Equal Opportunity Employer. Cottage Health applicants are considered solely based on their qualifications, without regard to race, color, ethnicity, religion, age, gender, transgender, gender expression and identity, national origin, ancestry, disability, sexual orientation, marital status, military status or any other classification protected by law. This policy applies to all aspects of the relationship between Cottage Health and an applicant or employee. Cottage Health is committed to upholding discrimination-free hiring practices. We strive to cultivate an environment where exceptional people bring diverse perspectives and find belonging, support and connection to their work.

Any Cottage Health applicants who require assistance or reasonable accommodations during the application process may request the need for accommodation with the Recruiter.