Client Services Representative- Employee Benefits - Paychex
Rochester, NY 14623
About the Job
Overview:Compensation:In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $19.64 - $30.86/hr . Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.
Discover Your Passion, Develop Your Expertise in the Paychex Insurance Agency division.
We are looking for Benefit Account Representative/Manager & Implementation Coordinator to support and advise Paychex Health & Benefit clients.
Responsibilities:In this role, you will…
- Support inbound call queue handling client calls questions regarding their insurance account
- Learn and maintain knowledge of Health & Benefit Insurance to develop a trusted relationship with our clients.
- Provide online support, troubleshooting and handle escalations.
- Provide insurance quotes to clients from current and alternate carriers during certain client renewals to validate that the best possible options are presented to ensure client satisfaction and retention
- Work as liaison between policy holder and Insurance Carrier to ensure the highest level of customer service is provided
Just some of the reasons why our employees are #Paychexproud.
- We value your well-being: From health care plans to retirement planning and wellness programs.
- We value your time: From paid time off, to company holidays as well as comprehensive work-life balance programs.
- We value your development: Our best-in-class training and development team will provide you with ongoing learning opportunities to give you the building blocks to grow your career at Paychex.
- We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you.
- We value our community: We offer paid-time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.
Qualifications:
- Bachelor's Degree - Preferred
- 3 years of experience in Insurance industry or Customer Service experience. Demonstrates customer service skills.
- LAH license is required to obtain within 90 days of employment
- This role requires you to be eligible for applicable insurance licensing in all 50 states, which may involve an enhanced background check. If you are not currently licensed, you will be required to obtain the necessary insurance license(s) within 90 calendar days of your official start date. Failure to obtain the required license(s) within 90 days of your start date and to maintain eligibility throughout the duration of your employment may result in corrective action, up to and including termination of employment. Paychex Insurance Agency, Inc. (PIA) will cover the cost of up to two (2) attempts to pass a state insurance licensing exam including exam materials and testing fee. The cost of any additional attempts will be at the expense of the individual employee. If an individual is hired by PIA with an active and current license(s), that employee will be responsible for the timely updating and/or verifying of any changes that may have occurred with their state license(s) prior to their start date at PIA. This includes any state of residence changes, e-mail changes, mailing address changes or name changes.
Source : Paychex