Client Services Operations Lead - TEKsystems

Description

The Client Service Operations Lead will be responsible for providing the day-to-day management of the client services team, assisting the Chief Information Officer (CIO) with strategic planning for the direction of the IT department, and managing applications, telephony, and PC support.

The Client Service Operations Lead will perform the following tasks:

• Monitor, measure, and report on the progress of work orders. Oversee work order completion assigned to staff members.

• Overall responsibility for help desk activities.

• Responsible for the completion of projects.

• Duties related to the Business Analyst's role, as required.

• Act as liaison between customers, vendors, and IT leadership.

• Review, negotiate and make recommendations for contracts and other agreements.

• Collaboratively define system requirements, specifications, costs, and timelines.

• Make recommendations for technology solutions, systems, and resources.

• Align the client services team with the departmental mission, vision, and values.

• Accomplish information technology staff results by communicating job expectations; planning, monitoring, coaching, counseling, and directing employees; initiating, coordinating, and enforcing systems, policies, and procedures.

• Maintain the organization's effectiveness and efficiency by assisting the CIO in defining, delivering, and supporting strategic plans for implementing information technologies.

• Direct technology research by studying organization goals, strategies, practices, and user projects.

• Complete projects by coordinating resources and timetables with the project management office (PMO) and Infrastructure Leads.

• Verify application results by conducting system audits of technologies implemented.

• Manage assets by implementing best practices, inventory, policy, procedures, and information security and control structures.

• Recommend information technology strategies, policies, and procedures by evaluating organization outcomes, identifying problems, evaluating trends, and anticipating requirements.

• Accomplish financial objectives by forecasting requirements, assisting CIO in preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective action.

• Maintain quality service by establishing and enforcing organization standards.

Pay and Benefits

The pay range for this position is $40.00 - $45.00

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Lansing,MI.

Application Deadline

This position will be accepting applications until Feb 4, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.