Client Services Manager - JCW

About the Role:

Our client is seeking a Client Service Manager for a well-known community bank in Orange County. The role involves overseeing a team of account managers and delivering exceptional service to business clients. The primary focus is on cross-selling banking products and services to meet client needs and drive revenue growth.

Responsibilities:

• Manage and lead a team of account managers to ensure high-level client service.
• Build and maintain relationships with business clients, identifying cross-selling opportunities.
• Coordinate with other departments to ensure smooth service delivery and client satisfaction.
• Provide guidance on complex client issues and resolve escalated matters.
• Monitor team performance and ensure goals are met.

Qualifications:

• 5+ years of experience in client service, preferably in commercial banking.
• Proven leadership experience, with a focus on team development and performance.
• Strong knowledge of banking products and services for business clients.
• Excellent communication and interpersonal skills.