Client Services Manager (Hybrid) at Pinkerton Consulting & Investigations, Inc.

The Client Services Manager supports the client's experience and relationship with Pinkerton within their assigned geographical region. The manager will provide optimal client experiences, business acumen, quality control excellence, and administrative oversight. This position will have a hybrid work schedule (remote/client locations) from Chicago/IL or Indianapolis/IN.

Essential Functions:

1. Represent Pinkerton's core values of integrity, vigilance, and excellence.
2. Collaborate and communicate with the regional relationship management team to support the delivery of the highest level of corporate risk management services to Pinkerton's clients.
3. Enhance client relationships by assessing ongoing service and administrative needs and effectively collaborating with the relationship management team to support service delivery.
4. Work collaboratively on exceeding client expectations on Pinkerton's service delivery, adhering to Pinkerton's Delivery Standards.
5. Coordinate client assignments with Pinkerton's service delivery functions as needed.
6. Responsively manages client inquiries, leveraging the team's expertise to answer them successfully.
7. Contribute to Quarterly Business Reviews when appropriate.
8. Provide required support to the relationship management with proposal requests (RFP).
9. Optimize client experience by proactively seeking professional development and staying informed about the industry and client-centric updates.
10. All other duties, as assigned.

Education, Experience, and Certifications:

Bachelor's degree is preferred, with prior experience in Business-to-Business customer-facing roles or an equivalent combination of education and experience sufficient to perform the job's essential functions, as determined by the company. Pinkerton is an inclusive employer that seeks candidates with diverse backgrounds, experiences, and perspectives.

Competencies:

• Strong client relationship management skills.
• Able to carry out responsibilities with little or no supervision.
• Proven project management skills.
• Able to multi-task and organize workload for effective implementation.
• Able to interact effectively at all levels and across diverse cultures.
• Proven experience managing Fortune 500 accounts in the service area.
• Able to adapt as the external environment and organization evolve.
• Effective written and verbal communication skills.
• Maintain confidentiality when dealing with sensitive information.
• Computer skills; Microsoft Office.

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Travel, as required.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.