Client Services Manager - Key Talent Indicator

Join KTI Talent Indicator, a cutting-edge talent discovery platform powered by AI, offering comprehensive services in talent mapping, assessment, and reskilling to forward-thinking companies.

We are looking for a Customer Success Manager to work with an important Texas company.

RESPONSABILITIES

• Develop and maintain strong relationships with customers to ensure their satisfaction and success with our products and services.
• Act as a liaison between customers and internal teams to resolve any issues or concerns promptly and effectively.
• Coordinate with sales, service, and support teams to provide a seamless customer experience throughout the entire customer lifecycle.
• Analyze customer feedback and data to identify areas for improvement and implement strategies to enhance customer satisfaction and loyalty.
• Conduct regular check-ins and follow-ups with customers to monitor their progress and address any potential challenges or needs.

REQUIREMENTS

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in customer success, account management, or a related role within the automotive industry.
• Exceptional communication and interpersonal skills with a strong customer-focused approach.
• Proven ability to manage multiple customer accounts and projects simultaneously.
• Strong problem-solving skills and the ability to work collaboratively with cross-functional teams to ensure customer satisfaction.

BENEFITS

• Additional vacation days
• Career Training
• Employee discounts
• Flexible working hours
• Home Office
• Private health insurance
• Remote work

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