Client Services Coordinator (Hybrid) 2024-1383 - Managed Care Advisors

Position Title: Client Services Coordinator (Hybrid) 2024-1383

Location: Bethesda, Maryland, United States

Job Category: Client Services

Job Type: Full Time

Description:

Overview

Are you interested in health care and excited to support our rapidly growing list of high-profile clients? Would you like to develop your knowledge of healthcare and be appreciated for organizing projects, driving efficiency and productivity by coordinating administration for client services? Are you a self-starter with excellent attention to detail and organizational management skills that are adaptable to customer-driven priorities?

As a member of the Client Services team, located in Bethesda, MD, you will have the opportunity to directly support our federal customers in accordance with customer objectives and contract requirements. You will coordinate and organize project activities and work closely with the Client Success Managers and internal stakeholders to ensure consistent customer satisfaction and effective communication across client teams. You will also learn about and support a variety of Information Systems.

Client Services Coordinator Responsibilities (include but are not limited to):

• Assisting with a client meeting and training planning, scheduling, material preparation, and follow-up, to include documenting meeting minutes.
• Drafting, finalizing, producing and assembling communications and program materials, reports, and presentations for clients and internal teams.
• Communicating effectively and providing customer support in a timely and pleasant manner to both internal and external clients.
• Supporting and tracking information system users and ensure appropriate system access.
• Embracing change; maintains an open mind and is flexible and adaptable in the face of ambiguity and change.
• Ability to work independently, multitask, and adjust priorities.
• Proactively seeking opportunities to increase knowledge, skills and abilities.

Client Services Coordinator Requirements

• Preferred Bachelor's degree in business, or a related field, education may be substituted with experience, including two (2) or more years of experience in workers’ compensation, claims administration, and/or utilization review.
• Three (3) years of administrative or client / customer service experience
• Advanced skills in Microsoft Office (Outlook, Word, Excel and PowerPoint) and a desire to learn more
• Excellent organizational and customer service skills required
• U.S. Citizenship
• Ability to obtain a Public Trust Federal Government Security Clearance

For a career path that is both challenging and rewarding, join Sedgwick Government Solution’s talented team. Taking care of people is at the heart of everything we do. Our clients depend on our talented colleagues to take care of their most valuable assets—their employees, and their customers. At Sedgwick Government Solutions, caring counts®. Join our team of creative and caring people and help us make a difference in the lives of others.

Sedgwick Government Solutions provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of a specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is (range). A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.

To be considered for this position, please submit a resume, and complete the application.

The information provided above has been designed to indicate the general nature and level of work of the position. It is not a comprehensive inventory of all duties, responsibilities, and qualifications required.

Important Information

Successful candidates will be required to undergo a financial and criminal background check and obtain and maintain confidential-level security clearance upon hire. We participate in the United States Federal Government E-Verify program to confirm the employment authorization of the employee upon hire.

Search Firm Representatives

Please be advised that Sedgwick Government Solutions (Government Solutions) is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, a valid written agreement and task order must be in place before any resumes are submitted to Government Solutions. All resumes submitted by search firms to any employee at Government Solutions without a valid written agreement and task order in place will be deemed the sole property of Government Solutions and no fee will be paid in the event that person is hired by Government Solutions.

Government Solutions strives to make our career site accessible to all users. If you need a disability-related accommodation to complete the application process, please contact Government Solutions regarding accommodations.

Sedgwick Government Solutions is an Equal Opportunity and Affirmative Action Employer

All qualified applicants will receive consideration for employment without regard to age, citizenship status, color, disability, marital status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status, or any other classification protected by federal state or local laws as appropriate, or upon the protected status of the person’s relatives, friends or associates.

Sedgwick Government Solutions abides by the requirements of 41 CFR 60-741.5(a). This regulation prohibits discrimination against qualified individuals based on disability and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities.

Sedgwick Government Solutions abides by the requirements of 41 CFR 60-300.5(a). This regulation prohibits discrimination against qualified protected veterans and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans.

About Sedgwick

Sedgwick Government Solutions is a fully owned subsidiary of Sedgwick. Sedgwick is a leading global provider of technology-enabled risk, benefits, and integrated business solutions. Taking care of people is at the heart of everything we do. Millions of people and organizations count on Sedgwick each year to take care of their needs when they face a major life event or something unexpected happens. The company provides a broad range of resources tailored to clients' specific needs in casualty, property, marine, benefits, and other lines. At Sedgwick, caring counts; through the dedication and expertise of more than 27,000 colleagues across 65 countries, the company takes care of people and organizations by mitigating and reducing risks and losses, promoting health and productivity, protecting brand reputations, and containing costs that can impact the bottom line. www.sedgwick.com Privacy | Sedgwick Terms and Conditions | Sedgwick

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