Client Services Coordinator - Galveston Island Park Board of Trustees

Park Board of Trustees and Visit Galveston in Galveston, TX is looking to hire a full-time Client Services Coordinator to coordinate services with meeting or convention groups as they carry out their amazing events taking place in our city. Do you thrive on providing excellent customer service? Are you ready for a job in a beautiful and exciting tourist destination? Would you like to work for an establishedorganization that values your strengths and abilities? If so, please read on!

This position in the hospitality industry earns a competitive salary of $55,730/year. We provide strong health, dental, and vision plans, plus hospitalization, Life/AD&D insurance, STD, and LTD policies fully paid for by the employer, and a 401(k) plan with a 5% employer match on a 3% employee contribution. Additionally, we offer our Meeting Planner / Event Coordinator a $75.00 monthly phone allowance. If this sounds like the right customer service opportunity for you, apply today!

ABOUT PARK BOARD OF TRUSTEES AND VISIT GALVESTON

In 1963, the citizens of Galveston voted to create a specialized unit of government called the Park Board of Trustees of the City of Galveston. The organization is responsible for overseeing Galveston's tourism efforts, Galveston Island Beach Patrol (GIPB) and Coastal Zone Management (CZM). The Park Board is funded primarily through Hotel Occupancy Tax (HOT) and beach user fees for the six parks that they manage. Tourism pays for tourism as no sales or property tax is collected by the Park Board. The nine-member board is comprised of volunteer residents with diverse business backgrounds. Each is required to serve at least two years and must also serve on one of the Park Board's advisory committees.

We are on a mission to promote and support tourism on Galveston Island in order to foster an environment that establishes a great place to live, work, and visit. Our vision is to create a tourist destination that promises an exciting variety of experiences and a high quality of life for residents.

The island offers natural resources, attractions, events, and heritage that we wish to share with the residents and visitors alike. Our employees are dedicated to inviting all to come and experience the island that we care so much about.

A DAY IN THE LIFE OF A CLIENT SERVICES COORDINATOR

As a Client Services Coordinator, you are a vital link between us and the organizations who visit our city for an event, meeting, or convention. When our sales team books an organization's event, you are ready to serve as a go-to, enhancing the experience of the organizers and attendees alike.

Using your excellent customer service skills, you establish contact with the organizers, discovering their needs and the overall goals for the event. To help drive participation, you facilitate marketing resources, discount programs, public relations assistance, social media promotion, and other attendance-building tools. To enhance attendee engagement, you promote the destination's amenities beyond the meeting venue. Your local expertise helps them choose the perfect offsite venues, entertainment, tours, shopping, family activities, or other resources that best fit the organization's goals and the attendees' preferences.

When an organization requires a site visit or familiarization tour beforehand, you work with our Sales and Experience teams to make their tour as impressive as possible. Once a plan is settled, you go to work, making sure the needed materials are scheduled, delivered on time, and ready for the tour. When the group arrives, everything flows seamlessly thanks to your organizational abilities and foresight. You find great satisfaction in seeing how much the participants enjoy the destination and every moment the team has skillfully prepared!

QUALIFICATIONS FOR A CLIENT SERVICES COORDINATOR

• Bachelor's degree in a related field OR 5+ years of relevant experience in hospitality or customer service
• Proficiency with Microsoft Word, Excel, and PowerPoint as well as the ability to quickly learn industry-specific software
• Willingness to receive training to become a Certified Tourism Ambassador
• Willingness to work evenings, weekends, and holidays
• Valid Class C driver's license

Do you have strong written and verbal communication skills? Can you manage multiple projects and prioritize your tasks accordingly? Do you have great interpersonal skills? Are you a creative and critical thinker? Do you thrive at working independently and as part of a team? Are you committed to excellence and professionalism? Do you have excellent customer service skills? If yes, you might just be perfect for this hospitality position!

WORK SCHEDULE FOR A CLIENT SERVICES COORDINATOR

The office hours for this hospitality position are Monday through Friday from 8:30 AM to 5:00 PM. Working outside of business hours, including evenings, weekends, and holidays, is expected.

ARE YOU READY TO JOIN OUR HOSPITALITY TEAM?

If you have excellent customer service skills and feel that you would be right for this event coordinating job in the hospitality industry, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!