Client Services Clerk - Moore Law Group

Santa Ana, CA

About the Job

Client Services Clerk:

About Us: Join our dynamic and fast-paced team at The Moore Law Group, where we are dedicated to resolving debts with unwavering commitment and professionalism. At our core, we value teamwork and collaboration, fostering an environment that encourages individual growth. We believe in investing in our employees' professional development, providing opportunities for career growth, and recognizing and rewarding exceptional performance. As a member of our team, you'll have access to ongoing training and support, ensuring you are equipped with the tools and knowledge needed for success. We understand the importance of work-life balance and the well-being of our employees, which is why we offer a comprehensive benefits package that includes sick time, vacation, health benefits, and a 401(k) program for financial security down the road. Join a workplace where integrity, excellence, and continuous improvement are the pillars of our corporate culture.

PRIMARY RESPONSIBILITIES:

Relationship manager between the firm and its clients.
Timely responds to routine and ad-hoc client requests and reports.
Able to learn and understand the firm’s system of record, and its overall file flow to assist with client requests.
Strong communication skills. Able to professionally represent the firm on calls and in emails.
Acts as a liaison, by email or phone, to communicate with litigation, attorneys, collections, and clients.
Responsible for following up on client requests with all departments across the firm to ensure its execution.
Assists with the compilation of information and reports for client audit requests on a daily, weekly, and monthly basis.
Responsible for gathering, maintaining, and organizing data to satisfy those requests.
Ability to analyze letters and communications to determine proper actions for handling case files.
Ability to analyze work standards and implement expectations in daily tasks.
Perform other duties as assigned

REQUIRED QUALIFICATIONS:

Banking operations and/or analyst experience preferred as well as experience working in a law firm of the legal field. Collections experience is a plus. Must possess a strong attention to detail while maintain accuracy in a fast paced and high volume environment. Must have experience in creating reports and be proficient in utilizing Excel.

Note:
This job description is a guide and not an exhaustive list of duties. Employees may be required to perform additional job-related duties. All responsibilities are essential functions subject to reasonable accommodation for individuals with disabilities. Successful performance requires possessing the necessary skills and abilities. Some requirements may exclude individuals posing a direct threat or significant risk to health or safety. This document does not create an employment contract, other than an "at-will" relationship.
We are an Equal Opportunity Employer, maintain a drug-free workplace, and comply with applicable ADA regulations. If you are ready for an exciting opportunity, apply now!

PHYSICAL REQUIREMENTS

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT: The physical demands described here are representative of those that must be met to successfully perform the essential job functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working conditions are normal for an office environment. This position involves sitting most of the time. Specific vision abilities required by this job include close vision, depth perception and color vision in reading a computer monitor. Clear speech is needed to communicate on the telephone.

AFFIRMATIVE ACTION/EEO STATEMENT

The Moore Law Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation, and training.

The Moore Law Group is a drug-free workplace.

If you are interested in applying for employment with The Moore Law Group and need special assistance or an accommodation to apply for a posted position, contact our human resources department at HR@collectmoore.com or (714) 431-2012 ext. 251.

PHYSICAL REQUIREMENTS

Sedentary work with repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as viewing a computer terminal, reading, typing, and analyzing data. Work is performed in an office environment and requires the ability to operate standard office equipment.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

AFFIRMATIVE ACTION/EEO STATEMENT

The Moore Law Group is a drug-free workplace.

Source : Moore Law Group