Client Services Associate at Virtual Company

Louisville, KY 40222

About the Job

Vaco has partnered with a company seeking a proactive and client-focused individual to join their dynamic team as a Client Services Associate in the wealth management industry. The Client Services Associate will play a pivotal role in ensuring exceptional service delivered to esteemed clients. This position offers an excellent opportunity for growth and professional development within the financial services sector.

Responsibilities:

Client Relationship Management: Build and maintain strong relationships with clients by serving as the primary point of contact for inquiries, requests, and concerns.
Client Onboarding and Documentation: Facilitate the client onboarding process by collecting necessary documentation, conducting KYC (Know Your Customer) procedures, and ensuring compliance with regulatory requirements.
Account Maintenance: Handle account opening, maintenance, and closure processes accurately and efficiently. Update client records and account information as necessary.
Transactional Support: Process client transactions, including deposits, withdrawals, transfers, and other account-related activities, ensuring accuracy and compliance with internal policies and procedures.
Investment Support: Assist clients with investment-related inquiries, such as portfolio performance, asset allocation, and investment strategies. Coordinate with investment advisors and portfolio managers as needed.
Client Communication: Proactively communicate with clients regarding account updates, market developments, and relevant industry insights. Address client inquiries promptly and professionally via phone, email, or in-person meetings.
Issue Resolution: Investigate and resolve client issues and concerns in a timely and effective manner, escalating complex issues to senior management when necessary.
Compliance and Regulatory Compliance: Adhere to all regulatory guidelines and compliance standards, ensuring client accounts and transactions comply with industry regulations and internal policies.
Team Collaboration: Collaborate with internal teams, including investment professionals, operations, and compliance, to deliver comprehensive and integrated solutions that meet client needs.
Continuous Improvement: Identify opportunities for process improvements and contribute to the development and implementation of best practices to enhance client service delivery and operational efficiency.

Qualifications:

Bachelor's degree in finance, business administration, economics, or a related field.
Previous experience in client services, preferably within the wealth management, investment banking, or financial services industry.
Strong understanding of financial markets, investment products, and wealth management concepts.
Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients and colleagues.
Detail-oriented with strong organizational and time management skills, capable of multitasking and prioritizing tasks in a fast-paced environment.
Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce) is preferred.
Ability to maintain confidentiality and handle sensitive information with discretion.
Relevant industry certifications (e.g., Series 7, Series 63) is a plus.

Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .

Vaco also wants all applicants to know their rights that workplace discrimination is illegal.

By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco LLC and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco”) respects your privacy and are committed to providing transparent notice of our policies.

California residents may access Vaco’s HR Notice at Collection for California Applicants and Employees here.
Virginia residents may access our state specific policies here.
Residents of all other states may access our policies here.
Canadian residents may access our policies in English here and in French here.
Residents of countries governed by GDPR may access our policies here.

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:

the individual’s skill sets, experience and training;
licensure and certification requirements;
office location and other geographic considerations;
other business and organizational needs.

With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.