Client Services Associate at Trusaic

Who we are: Trusaic is a regulatory compliance software company focused on creating better work environments, for everyone. Our mission is to help organizations create authentic change, whether that be by achieving pay equity, fostering a more diverse and inclusive workforce, increasing bottom lines, or offering more affordable healthcare.

Role Overview:

We are looking for a Client Services Associate, Regulatory Pay Transparency Reporting, to work with our clients and business partners. The ideal candidate should have 1-2 years of client service experience. They will be responsible for developing, managing, and safeguarding client information.

Responsibilities:

• Lead consultative meetings with key client stakeholders (both phone and in-person).
• Understand client operational structure, workforce composition, and strategic goals to ensure compliance with pay transparency regulations.
• Develop and maintain a deep understanding of Trusaic’s regulatory pay transparency reporting software solution and managed services.
• Research international legal obligations regarding pay transparency and reporting requirements, providing clear and actionable insights to clients and internal teams.
• Act as a trusted advisor, guiding clients through complex regulatory landscapes to achieve compliance.
• Provide oversight for key performance indicators (KPIs) and critical action items tied to pay transparency reporting requirements.
• Serve as the intermediary between clients and regulatory agencies during inquiries or audits related to pay transparency requirements.
• Facilitate and coordinate the extraction, transmission, receipt, storage, and security of highly sensitive data from client technology platforms, including but not limited to: HRMS/HCM, Payroll, Time & Attendance, Compensation, and Benefits Administration systems.
• Oversee critical regulatory filings and pay transparency reporting submissions on behalf of clients to federal and state agencies.
• Provide product and client feedback to other parts of the organization, including Product, Sales, Marketing, Engineering, and Research & Development.
• Draft and proof presentations for clients and internal stakeholders.
• Assist with the development, testing, and optimization of new and existing regulatory reporting solutions and analytics.

Skills and Experience:

• Bachelor’s Degree. Business, Economics, or similar fields preferred.
• Strong ability to build and maintain relationships with high-level client decision-makers and stakeholders.
• Fast learner who enjoys mastering technical subject matter related to pay transparency and regulatory compliance.
• Exceptional communication and interpersonal skills to liaise effectively with clients and internal teams.
• Proven ability to manage highly sensitive data with precision and discretion.
• Strong ability to convey highly complex and technical concepts to both technical and non-technical client stakeholders in easy-to-understand terms through written and verbal communications (virtual meetings and in-person).
• Proficiency in Excel, PowerPoint, and Word.
• Experience in regulatory compliance, data analytics, or client-facing roles preferred.

EEO Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.