Client Services Associate II - Elevance Health

**Client Services Associate II** **Location:** This is a remote role. Candidates must reside in the state of **Washington** to be considered. Ideal candidates will live in one of the following counties : Clark, Skamania, Klickitat, Chelan, Douglas, Grant or Okanogan. **Hours: Day shift PST Monday-Friday** The **Client Services Associate II** is responsible for performing customer service in a sales/account management environment. **How you will make an impact:** + Responds to client issues via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, claims, etc. + Follows appropriate policies and procedures. Researches and analyzes data to address customer service issues. + Provides information and recommends solutions. + Thoroughly documents inquiry outcomes for accurate tracking and analysis. + Develops and maintains positively customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. + Provides external and internal customers with requested information. + Provides superior quality outcomes by taking ownership of customer service to ensure timely resolution or follow-up. + Under immediate supervision, receives and places follow-up telephone calls/e-mails to answer client questions. + May require deviation from standard practices and procedures with the assistance of a computerized system. **Requirements:** + HS diploma or GED and a minimum of 1 year customer service experience, preferably in the healthcare or insurance sectors; or any combination of education and experience which would provide an equivalent background. **Preferred Skills, Capabilities and Experience:** + Knowledge of the application of benefit contracts, pricing, processing, policies, procedures, government regulations, coordination of benefits, healthcare terminology, claims and products preferred. For candidates working in person or remotely in the locations below, the hourly* range for this specific position is $18.98-$23.72 Locations: Washington State; In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the company. The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws. * The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.