Client Services Assistant - Kansas State University

About This Role:

The Veterinary Health Center (VHC) within the College of Veterinary Medicine is seeking Client Services Assistants to join our dedicated team to help facilitate exemplary patient care and quality customer service. While there are many responsibilities of someone in this role, this position is primarily responsible for greeting and referring clients and patients, managing admissions, and facilitating appointments. Client Services Assistants also provide exceptional customer service through taking calls from clients, listening to customer needs, and providing helpful solutions to any concerns or issues. Excellent communication skills are utilized daily as this position acts as a liaison between clients, patients, and the hospital service providers.

Why Join Us:

The Veterinary Health Center is a teaching hospital that offers routine, emergency, and specialty care services. The VHC strives to provide exceptional care for patients from high-quality routine healthcare to state-of-the-art advanced therapy for seriously ill patients. The Veterinary Health Center is located in Manhattan, Kansas and is a vibrant college community with a population of over 55,000 in the Flint Hills. We offer a comprehensive benefits package that includes 24 vacation days plus other paid time off (holidays, sick, and discretionary), health insurance, life insurance, and retirement plans. To see what benefits are available, please visit:  www.ksvhc.org/about/employment/recruitment.html

Worksite Options:

This position is required to be performed on-site. Work is performed on employer premises or designated assignment location.

What You’ll Need to Succeed:

Minimum Qualifications:

• High school diploma and one year of relevant experience.

Preferred Qualifications:

• Bachelor’s degree or at least two years of post-high school experience.
• Two years of experience in clerical or office support work is preferred.
• Training in general office practice.
• Experience with veterinary hospital management program software, such as Instinct, will be an asset for this position.
• Good public relations skills including the ability to communicate professionally under stress.
• Working knowledge of medical terminology.
• Computer skills, including the knowledge of work processing computer software and medical database programs.
• Ability and skills to efficiently coordinate calls on a multi-line telephone system.
• Ability to collaborate with established procedures, protocol, and instruction from supervisor.
• Ability to complete data entry in a computer system accurately and in a timely fashion.
• Ability to apply skills of a service-oriented nature position to the public, faculty, and students in order to promote harmonious working relationships and excellent veterinary medical care for patients.

How to Apply:

Please submit the following documents on www.ksvhc.org/about/employment/.

1. Resume
2. Cover Letter
3. Contact information for three professional references

Screening of Applications Begins:

Immediately and continues until position is filled.

Anticipated Hiring Pay Range:

$15.50 per hour