Client Services Agent - RISE Services, Inc

Acumen, LLC. is one of the nation's leading fiscal agents offering a portfolio of innovative financial management services backe...

MINIMUM QUALIFICATIONS

At least one year of experience with data entry (manual keying in of information into databases)

Works well independently with limited supervision

Works as a self-starter with effective communication skills

Ability to work in a fast paced environment

Prior experience in customer service and/or client relations

Ability to handle fluctuating inbound and outbound call volume

Must be able to work a flexible schedule, including but not limited to weekends, week nights and holidays

Experience working with multiple applications simultaneously

Ability to prioritize and handle competing requests successfully

Knowledge and experience using Microsoft Word, Excel, PowerPoint, Internet, Email and use of PDFs

Patience, perseverance, and follow through mentality

Ability to communicate both orally and in writing in a professional manner

Attention to detail and critical thinking skills

The ability to handle responsibility with limited supervision

High standard of integrity

Ability to use basic math skills

Demonstrates excellent organizational skills, time management, and task orientation

Good interpersonal communication skills

Ability to handle and accommodate complex clients

Must be able to plan for and meet multiple deadlines

High school diploma or equivalent with some college preferred (or equivalent work experience)

PREFERRED QUALIFICATIONS

Willingness to obtain certain state required certifications

Ability (if required by program) to travel, including overnight(s), via ground transportation and/or via flight

Maintain a valid driver's license within the state of residence and valid automobile insurance (if required by program)

Able to provide a secure remote workspace with high speed internet when applicable

Acumen is an Equal Employment Opportunity (EEO) employer. We embrace diversity in all its form. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

If you require reasonable accommodation for any part of the application process or hiring process, please submit your request through one of the following methods listed below:

(a) Dedicated fax 866-268-8885

(b) Dedicated email hrdept@riseservicesinc.org DISABILITY ACCOMMODATION REQUESTS ONLY

(c) US mail - 4554 E Inverness Ave Mesa, AZ 85206- Attn Human Resources

(d) Dedicated phone 1-866-242-2714 Option 1 (Employment Opportunities) DISABILITY ACCOMMODATION REQUESTS ONLY