Client Services Administrative Assistant - Greater Springfield Senior Services, Inc. (GSSSI)

Full-time, 35 hours/week

NOT remote

Responsible for assigned clerical administrative functions in the Client Services Department.

• Accurately process all service data entry including openings, effective dates, changes, closings, and transfers for consumers between care enrollments.
• Communicate to appropriate providers the increases and decreases in service authorizations and maintain current schedule of services in SAMS.
• Verify client service resumptions with providers.
• Assist Provider Relations Manager to conduct and record results of client and staff satisfaction surveys.
• Track provider changes and personal care start dates, and relay this information to the nursing department.
• Follow up on the status of outstanding referrals and service changes with providers.
• Serve as primary and secondary back-up as assigned for other members of the Purchased Services Department.
• Assist in maintaining good customer relations with providers.

Education and Experience

• High School Diploma or equivalent
• Two years general office experience
• Excellent telephone skills

Public Service Loan Forgiveness (PSLF)

If you are employed by a not-for-profit organization such as GSSSI, you may be eligible for the PSLF Program for student loans.