Client Services Account Manager, Institutions, Attractions, & Destinations - AKA NYC Limited

Client Services Account Manager, Institutions, Attractions, & Destinations

AKA NYC is an award-winning, fully integrated advertising agency with unparalleled expertise across the arts & entertainment, leisure, travel, retail, and tourism sectors. With a focus on creativity, innovation, and consumer experiences, we have a proven record of delivering cross-platform campaigns that get results for new brands and iconic institutions alike.  Our clients include Edge, American Dream, The Metropolitan Museum of Art, New York Botanical Garden, Mercer Labs, the YMCA, Museum of Sex, and many Broadway Shows.

We are looking for an Account Manager to join our Client Services team. This individual will liaise with all departments to provide strategy and planning across multiple attractions and destination accounts. Reporting to the Vice President, Head of Arts Institutions, the Account Manager is a full-time exempt position that is based in New York City. 

WHAT YOU’LL DO:

• Support Account Directors in delivering excellent client service, ensuring that all client requests are handled in a timely manner, aiming for same-day response. Manage all project timelines to ensure prompt delivery of campaigns through completion.
• Establish and maintain excellent relationships with clients and external stakeholders to ensure excellent perception of AKA and our work within the industry. 
• Translate briefs into action to disseminate to internal teams, monitor progress throughout the agency, and ensure timely delivery.
• Partner with Studio Operations to promote efficient and streamlined collaborative work across departments.
• Assist in running effective client meetings with a prepared agenda, ensuring that clear goals and action items are agreed, and outstanding items have appropriate follow-up. 
• Ensure weekly billing takes place on your accounts and support Account Directors or Lead in managing budgets 
• Anticipate peak periods and potential workflow issues, managing up to Account Directors or leadership team with recommendations and solutions to manage your workload. 

WHO WE'RE LOOKING FOR:

• 3-5 years of experience as a client account executive or related role (ideally servicing the arts, destination, and entertainment industry).
• Ability to manage client relationships and expectations.
• Can anticipate and deliver against client needs.
• An entrepreneurial spirit; proven record for being a self-starter, proactive, and the ability to work autonomously.
• A natural problem-solver.
• Someone who can lead and develop strategies on behalf of our clients.
• Understands and delivers against financial goals. 
• Knowledge of local NYC and global institutions and attractions.
• Proficiency in Microsoft Office, particularly MS PowerPoint and Excel, and Adobe.
• Knowledge of Asana a plus.
• Excellent verbal and written communication skills.

WHAT WE OFFER:

• A competitive salary between $62,400 - $84,999, commensurate with experience
• A generous PTO policy
• 1/2 day Summer Fridays 
• 100% employer-paid healthcare for employees
• 100% employer-paid dental care for employees
• Flexible working hours
• Hybrid position: minimum three days per week in office
• WFA for set weeks during the year
• Training and Development fund per employee
• Paid parental leave to a maximum of 12 paid weeks
• Student loan repayment assistance (or tuition assistance) with years of service
• Paid sabbatical with years of service
• Pet-friendly office

A Note on Diversity and Inclusion

At AKA we believe our team is at its best when we reflect the diversity of our community. We strive to hire and cultivate the best talent so when recruiting we work to actively reach and engage a wide community of people. We’re passionate about creating an inclusive workplace that promotes and values diversity. We believe a diverse team makes us smarter, more creative and helps us better understand the needs of the audiences we target with our campaigns.

AKA is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. 

Sound like a good fit? We’d love to hear from you! Please apply through our website. No phone calls or walk-ins, please. 

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