Client Service Specialist - CCG Business Solutions, LLC

CCG Talent Management is a business solutions company. We provide business consulting and talent placement services.  Our team understands the principles of connecting purpose to business and career placement. The Talent Management Division is currently seeking a Client Service Specialist.

We currently have an opening for a Client Service Specialist (Legal Secretary) to support attorneys in our Real Estate Department. 

The Client Service Specialist provides administrative client services to both internal and external clients.

In this capacity, the Client Service Specialist will:

• Work collaboratively with other Client Service Specialists within an assigned team having the best interests of the team always at the forefront.  Be available to take assignments from anyone assigned to the team by being present and available to discuss projects, be responsive to incoming assignments and be fully engaged in the workflow of the team, ensuring the highest standard of client service;
• Execute legal practice tasks and projects;
• Execute administrative functions and facilitate completion of complex finance/billing-related tasks, time and expense entry, opening of new matters, client presentations, meetings and other administrative projects as assigned;
• Coordinate and delegate to Firm resources as needed, including DPS, Williams Lea, Client Service Center, practice support or similar departments in International offices handling tasks and projects;
• Prepare complex legal documents and correspondence; apply subject matter expertise in coordination of legal practice tasks and projects;
• Support client billing processes including: appropriate support of time entry protocols, edit and review process of client bills; coordination of expense reporting and promotion of time entry best practices;
• Manage the legal and administrative practices of attorneys and facilitate service levels that meet client requirements; and
• Work overtime as required.

Proficiencies:

• Advanced ability to organize, prioritize, coordinate, delegate and work as part of a team;
• Advanced to Expert proficiency in rules of English grammar, spelling and punctuation; bilingual proficiency as may be required;
• Advanced proficiency in MS Word and document editing/comparison applications;
• Advanced proficiency in MS Outlook and web-based conference call/web-sharing applications;
• Advanced proficiency in MS Excel and spreadsheet/database applications;
• Advanced proficiency in MS PowerPoint and presentation applications;
• Advanced knowledge of time keeping, expense processing and legal billing;
• Proficiency in document management applications;
• Proven ability to effectively coordinate with other firm-wide departments with the necessary communication skills to transfer instructions/data, verify results, resolution of conflict and delivery or results; and
• Excellent written and oral communication skills required with strong ability to meet deadlines and provide results while supporting Firm policy and procedures.

• Bachelor’s degree (preferred);
• At least 5+ years’ of legal secretarial experience or relevant legal experience (required); and
• Real Estate experience (preferred).

Salary: $76,000 - $105,000

Eligible employees can participate in the cpmpany's comprehensive benefits program, which include the following:

• Medical, Dental, Vision, Life/AD&D, Long Term Care, and Short and Long Term Disability
• Flexible Spending Account and Health Savings Account
• Healthcare Concierge and Advocacy
• Voluntary 401k Plan and Profit Sharing
• 10 Paid Holidays per year and a generous PTO program
• Family Support including Pediatric Mental Health and Parental Support, Paid Parental Leave, Fertility Benefits, and Breast Milk Shipping
• Back-up Child Care, Elder Care, and Tutoring
• Wellness Programs (Employee Assistance Program, Mental Health, and Well-Being Events)
• Retirement Plan Consulting
• Anniversary Bonus Program
• Professional Development Programs
• Transportation Allowance and Commuter Benefits
• International Travel Insurance
• Auto/Home/Legal Insurance
• Pet Insurance
• Employee discounts
• And more!