Client Service Specialist - Contract - Accede Solutions Inc
West Des Moines, IA 50266
About the Job
As a Client Service Specialist, you will be responsible for receiving and responding to inbound customer inquiries, performing outreach to providers and members, providing program support for contract members, and providing technical and administrative support for various contracts, including support of internal applications and tools
Responsibilities:
As part of our commitment to health and safety, some roles may require additional health protocols (i.e. personal protective equipment or vaccination)
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Responsibilities:
- Ensure the highest level of customer satisfaction by partnering with team members and program support to meet contract-specific service level agreements and successfully performing responsibilities as defined by the assigned contract(s).
- Customer support may include answering general inquiries, troubleshooting issues, scheduling / rescheduling assessments, and other administrative responsibilities as assigned.
- You may refer more complex calls to appropriate team members.
- Demonstrate professionalism through written and verbal communication with both internal and external customers, using multiple communication methods.
- Provide general office support.
- May perform data entry into database within specified timeframes.
- Prepare and distribute applicable correspondence from multiple sources to external participants following standard operating procedures and quality standards, to meet contract requirements.
- Listen to concerns, analyze information, recommend solutions, and confirm customer satisfaction.
- Work as an engaged team member to provide feedback, suggest improvement, and work with leadership to achieve company and employee-owner goals.
- High school diploma and/or equivalent.
- 1 - 2 years experience working in a customer service environment.
- Demonstrated experience working in a fast-paced and deadline-driven environment.
- Excellent verbal and written communication skills.
- Intermediate PC skills.
- Proficiency in all Microsoft Office products.
- Ability to triage issues and handle multiple tasks at the same time. Keyboarding is equivalent to 50 words or more per minute.
- Because of the nature and immediacy of the work, the ability to maintain regular and predictable attendance is essential.
- Call center experience preferred.
- Health care or insurance experience preferred.
- Bilingual skills preferred.
- We are unable to consider candidates outside of the United States, candidates in the state of California, or those in US Minor outlying islands and territories.
As part of our commitment to health and safety, some roles may require additional health protocols (i.e. personal protective equipment or vaccination)
#IND123
Source : Accede Solutions Inc