Client Service Representative - PetVet Care Centers

Veterinary Medical and Surgical Group in Ventura, is looking for both part-time and full-time Client Service Representative to join our team. We are state-of-the-art veterinary referral and emergency hospital with over 33 years in our community. As a Client Service Representative you are often the first point of contact with a new client or referring veterinarian.

If you are an enthusiastic, energetic and compassionate individual with 1-2 years of veterinary reception or assisting skills, we would like to talk with you. The ideal candidate will be able to join our experienced team without missing a beat, have great communication skills, and is not afraid to juggle multiple clients at one time. Avimark experience is a major plus!

Duties and Responsibilities:

• Greet clients in a friendly, professional, and efficient manner
• Answer multi-line phone system and direct the calls accordingly
• Obtain medical and other information from referring vets
• Schedule and confirm appointments
• Notify appropriate departments that patients have arrived
• Scan medical records
• Make sure the lobby and reception areas are organized and neat, including stocking and cleaning the beverage areas for clients
• Fax, file, and distribute faxes and other documents
• Obtain deposits and other payments from clients
• Use email system

Position duties include:

• Triaging clients, scheduling appointments and managing the reception area
• Receiving and handling high-volume telephone calls
• Patient intake and discharge
• Constant communication with our doctors, technician team, and pet owners

Successful candidates will:

• Have excellent interpersonal and communication skills
• Have a strong work ethic
• Be inquisitive, ask questions, and know how to utilize their resources
• Be a self-starting individual of integrity who is adaptable and accountable
• Have a flexible schedule
• Have a love of people and their pets

The requirements:

• Must be at least 18 years of age
• Must have a High School Diploma or equivalent
• Must have at least three years of customer service experience
• Ability to work weekends and holidays
• Have strong typing skills and a polished telephone etiquette
• At least two years of previous veterinary experience

We offer competitive pay and benefits including:

• Paid Time Off
• Highly subsidized health insurance plans
• Uniform allowance
• Schedules to Balance Work, Life, and Family
• Employee Discounts