Client Service Representative - The Panther Group

Client Service Representative

The Client Service Representative, is responsible for working with clients and internal staff to support the overall workflow of the Subrogation department.

ESSENTIAL FUNCTIONS:

• Navigates internal and client specific systems, maintains account files and completes balance verifications via phone and email.
• Indexes documentation from client systems, answers client status requests and updates accounts with relevant information, including damages, vehicles, location of accident, arbitration information and parties involved.
• Reviews and processes mail and faxes from responsible parties and carriers.
• Organizes and updates debtor documentation to be mailed to responsible parties.
• Reviews and works department emails.
• Assists in annual audit, contacting DMVs to confirm license suspension criteria and contact information is accurate.
• Reviews and processes all releases, installment agreements, and promissory notes.
• Completes additional tasks and responsibilities, as directed by department supervisor and manager.

QUALIFICATIONS:

• Minimum of 1+ years in a customer service position required.
• Strong interpersonal and verbal communication skills.
• Must have a strong attention to detail and are highly organized.
• Excellent interpersonal and verbal communications skills.
• Strict adherence to confidentiality and high ethical standards.
• Experience working with Microsoft Office (Word, Excel, Outlook) is preferred.
• Basic math and writing skills.
• Coachable: receptive to feedback, responsive to change, willing to learn, and embraces continuous improvement.
• Ability to maintain a predictable and consistent fulltime work schedule.

EDUCATION REQUIREMENTS:

• High school diploma or equivalent required.

LOCATION:

• Hybrid AFTER 90 days / Portsmouth, NH