Client Service Representative - Globe Life : American Income Division - Zuzick Organizations

We are seeking a dynamic and results-driven Benefits Representative to join our team. The ideal candidate will be competitive, hard-working, passionate about helping others, demonstrate excellent communication skills, and is a team player. As a Benefits Representative, your primary responsibility will be to assist the members we service in understanding and utilizing their benefits package effectively. 

Key Responsibilities: 

- Serve as the main point of contact for the assigned members regarding their benefits package, including permanent life benefits, and providing education on the additional benefits they are entitled to that will help their family  

- Provide timely and accurate information to the members regarding their benefit options, eligibility criteria, and enrollment procedures 

- Assist members with resolving benefit-related issues and concerns in a professional and efficient manner 

- Conduct zoom calls to be establish a relationship with the member and compete their enrollment  

- Stay up-to-date on changes and updates to company benefits policies and procedures 

- Work closely with home office to address any issues or concerns that may arise 

- Participate in benefits fairs and other employee engagement activities to promote benefits awareness and utilization 

Qualifications: 

- Excellent communication and interpersonal skills 

- Ability to work in a fast-paced environment and handle multiple priorities 

- Strong attention to detail and accuracy 

- Ability to work effectively both independently and as part of a team 

- Proficiency in MS Office applications, particularly Excel and Word 

- Maintain customer service-related information for sales accounts 

- Ensure quality customer service and customer satisfaction 

- Provide members with superior customer service 

- Provide superior customer service with all sales interactions 

If you are a motivated professional who is passionate about employee benefits and thrives in a collaborative team environment, we invite you to apply for the Benefits Representative position. Join us in making a positive impact on the lives of our employees through comprehensive benefits support and advocacy

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