Client Service Representative - Gentiva Personal Care

Victorian Personal Home Care is a member of the Gentiva family - an industry leader in hospice, palliative, home health, and personal home care. Our place is by the side of those who need us, offering physical, spiritual and emotional support to patients and their families so they may make the most of every moment. We believe that better care for caregivers and clinicians means better care for everyone, so we offer ongoing professional training, lower nurse-to-patient ratios, and comprehensive benefits for eligible employees. Here, you’ll join gifted colleagues who make a lasting difference in people’s lives every day.

We are looking for a Client Service Representative to join our team. This position will directly report to the Branch Manager PC and is responsible for Quality Assurance of services provided in the client care setting, customer service and sales support for Gentiva Personal Complete and document all Supervisory Visits for the Branch in compliance with the schedule outlined in the PHCA Policies and Procedures.

• Point of contact for customer service for clients
• Communication with client/responsible party for coordination of service plan.
• Introduction of new PCAs for all schedule changes with clients.
• Responsible for following existing client appreciation efforts such as sending out birthday, holiday, sympathy cards, client of the month, etc, as well as coming up with new ideas to appreciate clients
• Documents all client communications in Matrix.
• Collaborates with Branch and Staffing Manager/s to resolve client concerns, prevent unnecessary discharges, and aid in customer retention

Compensation may vary within the salary range provided based on several factors including but not limited to a candidate’s location, experience, education, skills, licensure, certifications and department equity.  Gentiva provides associates with a comprehensive benefits and total rewards package, of which base pay is just one piece.

Salary Range - $25/hr to $28/hr

• High School Diploma or equivalent required.  Bachelor’s degree preferred.
• Two years previous office experience and knowledge of filing
• Two – five years customer service experience preferred
• Knowledge of Matrix.
• Familiar with State and Federal laws pertaining to the industry as well as labor laws.
• Strong communication, interpersonal and organizational skills.
• Extensive telephone use is required.
• Local car travel is required.
• Must read, write and speak fluent English.

• Comprehensive Benefits Package: Health Insurance, 401k Plan, Tuition Reimbursement, PTO
• Opportunity to participate in a Fleet Program
• Competitive Salaries
• Mileage Reimbursement
• Professional growth and development opportunities

• This is a safety-sensitive position
• Employee must meet minimum requirements to be eligible for benefits
• Where applicable, employee must meet stage specific requirements
• We are proud to be an EEO employer
• We maintain a drug-free workplace