Client Service Representative - Stardom Employment Consultants

Job Summary: We are looking for a proactive and detail-oriented Client Service Representative to join our team. The successful candidate will play a crucial role in maintaining our company's reputation by ensuring our clients receive exceptional service and support. This position requires strong communication skills, a client-focused approach, and the ability to handle multiple tasks efficiently.

Key Responsibilities:

• Address client inquiries and concerns via phone, email, chat, and social media promptly and professionally.
• Provide detailed and accurate information about our products and services to clients.
• Resolve client issues effectively, aiming to provide solutions on the first contact.
• Process client orders, returns, and exchanges in accordance with company policies.
• Maintain and update client records with accurate information.
• Work collaboratively with other departments to resolve complex client issues.
• Follow up with clients to ensure their issues have been resolved satisfactorily.
• Identify and escalate priority issues to the appropriate team members or supervisors.
• Stay informed about product updates and company policies to provide accurate information to clients.
• Participate in training sessions and team meetings to enhance client service skills and knowledge.
• Collect client feedback and relay it to relevant departments to support continuous improvement.

Qualifications:

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Proven experience in a client service or customer service role.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and attention to detail.
• Ability to manage stressful situations with professionalism and patience.
• Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
• Ability to work independently and collaboratively as part of a team.
• Flexibility to work various shifts, including evenings, weekends, and holidays as needed.