Client Service Representative - March Animal Hospital

We are looking for a customer-oriented service representative for a busy veterinary hospital! We believe that the best CSRs are genuinely excited to help customers. They are patient, empathetic, and passionately communicative. They love to problem solve and work within a team. Customer service representatives can put themselves in their customers’ shoes and advocate for them, and their pets, when necessary. March Animal Hospital is a well-established, fast paced animal hospital located minutes from downtown Arlington Heights. We have a fun, communicative team that focuses on integrity, innovation, and compassion. A love of animals is a must!

Responsibilities

• Manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust while scheduling appointments through open and informative communication
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions and accounts, maintain medical records and files and file documents
• Follow communication procedures, guidelines and policies

Skills

• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different situations
• Excellent communication skills with both clientele and team
• Ability to multi-task, prioritize, and manage time effectively
• High school degree

Benefits:

• 401K and 401K Matching
• Disability & Life insurance
• Health, Dental & Vision Insurance
• Employee discount
• Paid time off
• Paid training

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Required)

Experience:

• Medical or Veterinary Office: 1 year (Preferred)
• Customer Service: 1 year (Required)

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