Client Service Operations at US Tech Solutions, Inc.

Duration: 6 months contract (with possible extension)

Job Description:

· 4 openings

· Start in December/January, through the end of May 2025, with the possibility of extension.

· Hours are Monday – Friday, 9:00 AM – 6:00 PM ET

· Admin, not client-facing but could be occasional client interaction

· MS Office skills

· 1 – 2 years customer service or recent college grad

· Processing document conversions

This is a temporary contract position lasting from December/January through the end of May 2025, with the possibility of extension. The hours are Monday – Friday, 9:00 AM – 6:00 PM ET. This is a remote role where you will work off-site. Travel is limited and generally used for team learning and collaboration meetings.

Responsibilities :

· Responsible for accurately entering request information into an Access tracking database

· Responsible for processing high volumes of requests accurately

· Processing document conversions

· Display responsibility and accountability by being prepared, punctual, and taking ownership of assigned tasks and deliverables

· Manage multiple tasks effectively, ensuring timely completion without compromising on quality, thereby contributing to favorable client experiences.

Qualifications :

· Must be familiar with MS Outlook, Excel, Access, and Teams

· Ability to process high volumes of requests accurately with high attention to detail

· Excellent written and verbal communication skills to communicate professionally with internal departments

· Ability to work closely with others as a team

· Exhibit flexibility to accommodate extended hours and overtime during peak weeks