Client Service Manager - MGA Homecare

MGA Homecare has been providing Private Duty Nursing, Skilled Nursing Visits, Occupational Therapy, Physical Therapy, and Speech Therapy services within the home and community-based setting for over a decade. In 2022 MGA has opened its doors to MGA Behavior Therapy which offers Applied Behavior Analysis (ABA) and early behavior intervention for pediatric patients with autism spectrum disorder (ASD) and other developmental disabilities.
 
We aim to help our patients and their families by delivering high-quality clinical care in the comfort of their homes. Our goal is to make the lives of our patients and their families easier by demonstrating compassion and integrity at the heart of everything we do. By bringing individualized attention and support throughout every home. MGA Homecare is proudly serving the states of Arizona, Colorado, North Carolina, Tennessee, Texas, and Washington, and are here to be a resource for patients and their families.

The Client Services Manager will be responsible for maintaining existing business with current clients and families, grow business relationships with current clients and assist in bringing new clients on board. The Client Services Manager will help our patients and families to better understand the full potential of our products and act as liaison between the client and customer service.  In addition, they will also be responsible for collaborating with different work groups and departments to improve client support programs and enhance client satisfaction.  

Duties and Responsibilities  

• Provide regular updates to clients on the progress of customer service projects that directly affect each client 
• Develop open and effective channels of communication with each client that can be employed by other departments as well 
• Become the reliable point of contact for each customer that is required to establish a strong business relationship 
• Maintain close relationships with families of the patients by providing constant communication over the phone, as well as face-to-face contact.   
• Accompany the Clinical Case Manager during re-certifications visits and hospital discharges, delivering necessary supplies to nurses, and occasionally providing small meals or coffee to the patient’s family to build rapport. 
• Assists management by maintaining an extensive knowledge of the operations of the nurses in the field.   
• Communicates all information regarding expectations and scheduling to various families. 
• Continuing to recruit new nurses who can provide skilled care and attention to an existing case. 
• Performs other duties as assigned to effectuate business goals 
• Supports and executes the mission, ethics, and goals of the company effectively.  
• Represents themselves in a positive and professional manner in the company and community.  
• Adheres to dress code with a clean and neat professional appearance.  
• Reports on time and as scheduled in order to complete work within designated time.  
• Adhere to all company policies and procedures outlined in Employee Handbook, Employee Agreement, or communicated from executive team.  

• Associate's Degree in Business or a related field required
• Bachelor’s Degree in Business or a related field preferred
• 3+ years’ experience in customer service role 
• 1+ years’ experience in management position preferred 
• Proven ability to utilize the Salesforce contact platform required 
• Must demonstrate ability to meet deadlines 
• Strong communication skills required 

Benefits include:

• Base annual salary of $50,000 - $55,000
• Auto and phone allowances
• Health, Dental & Vision Coverage
• Health Savings Accounts (HSA-available if enrolled in a high deductible plan)
• Flexible Spending Accounts (FSA & LPFSA)
• Dependent Care Reimbursement Accounts (DCRA)
• Employee Assistance Program (EAP-available if enrolled in Health plan)
• 401(k) retirement plan
• Paid Time Off (PTO)
• 7 Company Paid Holidays
• 100% Basic Life Insurance (if enrolled in Health plan)
• Voluntary Life Insurance
• Short & Long-Term Disability
• Critical Illness/Accident Insurance
• Hospital Indemnity Insurance
• Identity Protection Plan
• Legal Care Plan
• Pet Discount Program

All your information will be kept confidential according to EEO guidelines.

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