Client Service Manager - Claims - American International Group

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Claims Client Service Manager to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

How you will create an impact

As the Claims Client Service Manager, you will be the primary Claims contact for assigned large complex national, unbundled AIG Risk Management (AIGRM) accounts and be responsible for the day-to-day servicing issues for primary AIG-handled accounts, and responsible for complex service agreements, claims coordination activities, and issue resolution in servicing accounts to differentiate AIG as a market of choice.  In this critical role, you will get exposure to all lines of business and have the ability to make a real impact by being fully integrated with underwriting and distribution partners and being an integral part of the sales process.

• Acting as chief liaison between AIG Claims and insured, broker, TPA, and AIG partners including UW, Distribution/Client Directors, TPA Governance and other support units to ensure excellent claims delivery by AIG across all lines of business.  Serve as primary point of contact and responsible for assigned accounts to ensure that claims services are delivered timely and with a high level of quality and that claims interactions meet service requirements
• Working with account, broker, underwriter and claims for onboarding renewal meetings and Special Account Instructions including compliance.
• Negotiating and establishing special account claims instructions, monitoring service delivery, participating in the underwriting account management process, including post-binding meetings, mid-term stewardship meetings, and pre-renewal meetings. Leading onboarding, coordination of account set-up, ensuring compliance with AIG claims handling guidelines and account instructions.
• Driving and participating in TPA (or AIG Claims) file reviews and stewardships including monitoring of performance. Monitor large losses (TPA handled) for potential relationship friction and coordinate resolution of claims and claims service disputes.
• Participating in presentations to new business prospects.

What you’ll need to succeed

• Significant Casualty Insurance experience in claims, underwriting, or TPA account management with strong technical knowledge of primary Auto Liability, General Liability and Workers’ Compensation claims. 
• Experience in high-severity claims and complex coverage matters. Knowledge of large risk management insurance programs.
• Proven ability, in the absence of direct authority, to resolve issues with multiple stakeholders through influence and relationship management.
• Strong presentation and project management skills. 
• Excellent interpersonal and written communication skills, including the ability to explain technical issues and problem solve.

For positions based in New York, NY, and Jersey City, NJ, the base salary range is $100,000 - $143,000. In addition, the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. We’re proud to offer a range of competitive benefits, a summary of which can be viewed here: AIG Benefits Overview.

Ready to take your career to the next level?  We would love to hear from you.

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Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

AIG Claims, Inc.