Client Service Leader - Federal Digital Services - CDM Smith
South Bend, IN
About the Job
40119BR
Requisition ID:
40119BR
Business Unit:
FSU
Job Description:
CDM Smith’s Federal Services Unit is seeking an experienced and results-driven Client Service Leader to drive our digital growth with the US Government. The Client Service Leader will play a key role in the implementation of business development strategies to achieve aggressive and sustainable growth targets. The Client Service Leader will facilitate this growth by establishing a multi-year strategic plan, setting short- and long-term business priorities, leading client engagements, identifying teaming partners, ensuring CDM Smith’s digital offerings meet our Federal Government client needs. As a member of this high-performing team, you would have the following responsibilities.
Key Responsibilities:
• Lead business development efforts to identify and develop new business opportunities for our digital consulting services such as digital road mapping, digital transformation program implementation, advanced data analytics (including the use of AI and development of dashboards), data platform and integration, program management information systems and software evaluation and implementation.
• Build and maintain strong, long-term relationships with Federal clients, understanding their goals, challenges, and requirements.
• Develop and implement strategies to grow our Federal digital services footprint, aligning overall business goals and market trends. Identifying and developing new business opportunities.
• Collaborate internally with CDM Smith’s Federal Sales, Marketing and Delivery Teams, and Technical Experts and Trinnex, a CDM Smith subsidiary designs and develops customized, innovative digital solutions that address client challenges.
• Stay informed about trends in Federal government contracting, digital transformation in engineering, program management information systems, and emerging technologies, providing insights that drive innovation within our service offerings.
• Engaging with CDM Smith Program and Project Managers to support the delivery of quality projects that meet scope, schedule, and budget commitments to maintain client satisfaction.
• Contributing to the firm's stature by actively participating in leadership roles in professional societies and associations.
• Serving as mentor to junior staff.
Job Title:
Client Service Leader - Federal Digital Services
Group:
WAF
Employment Type:
Regular
Minimum Qualifications:
• Bachelor's degree.
• 15 years of related experience.
• Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands.
• Equivalent additional directly related experience will be considered in lieu of a degree.
Preferred Qualifications:
• Demonstrated success in business development and long-term relationship management for federal-sector clients.
• Proven ability to conduct research into target clients and develop effective and successful strategies to grow within the digital market.
• Strong knowledge of digital infrastructure market.
• Experienced CRM user, preferably with SalesForce.
EEO Statement:
We attract the best people in the industry, supporting their efforts to learn and grow. We strive to create a challenging and progressive work environment. We provide career opportunities that span a variety of disciplines and geographic locations, with projects that our employees plan, design, build and operate as diverse as the needs of our clients. CDM Smith is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, pregnancy related conditions, childbirth and related medical conditions, sexual orientation, gender identity or gender expression), national origin, age, marital status, disability, veteran status, citizenship status, genetic information or any other characteristic protected by applicable law.
Why CDM Smith?:
Check out this video and find out why our team loves to work here! (https://www.cdmsmith.com/en/Video/Meet-CDM-Smith)
Join Us! CDM Smith – where amazing career journeys unfold.
Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co-workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where it’s a priority that the company takes good care of you and your family.
Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our team, and together we will make a difference and change the world.
Job Site Location:
United States - Nationwide
Agency Disclaimer:
All vendors must have a signed CDM Smith Placement Agreement from the CDM Smith Recruitment Center Manager to receive payment for your placement. Verbal or written commitments from any other member of the CDM Smith staff will not be considered binding terms. All unsolicited resumes sent to CDM Smith and any resume submitted to any employee outside of CDM Smith Recruiting Center Team (RCT) will be considered property of CDM Smith. CDM Smith will not be held liable to pay a placement fee.
Amount of Travel Required:
20%
Assignment Category:
Fulltime-Regular
Visa Sponsorship Available:
No - We will not support sponsorship, i.e. H-1B or TN Visas for this position
Skills and Abilities:
• Excellent negotiation, communication, and interpersonal skills. Strong analytical and problem-solving abilities.
• Excellent communication and organizational skills.
• Proficiency in MS Office Suite. Advanced proficiency in Microsoft Excel and financial modeling.
Background Check and Drug Testing Information:
CDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as “CDM Smith”) reserves the right to require background checks including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, CDM Smith may conduct drug testing for designated positions. Background checks are conducted after an offer of employment has been made in the United States. The timing of when background checks will be conducted on candidates for positions outside the United States will vary based on country statutory law but in no case, will the background check precede an interview. CDM Smith will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing.
Pay Range Minimum:
$122,054
Pay Range Maximum:
$207,522
Additional Compensation:
All bonuses at CDM Smith are discretionary and may or may not apply to this position.
Work Location Options:
Fully Remote or Hybrid Work Options may be considered for successful candidate.
Requisition ID:
40119BR
Business Unit:
FSU
Job Description:
CDM Smith’s Federal Services Unit is seeking an experienced and results-driven Client Service Leader to drive our digital growth with the US Government. The Client Service Leader will play a key role in the implementation of business development strategies to achieve aggressive and sustainable growth targets. The Client Service Leader will facilitate this growth by establishing a multi-year strategic plan, setting short- and long-term business priorities, leading client engagements, identifying teaming partners, ensuring CDM Smith’s digital offerings meet our Federal Government client needs. As a member of this high-performing team, you would have the following responsibilities.
Key Responsibilities:
• Lead business development efforts to identify and develop new business opportunities for our digital consulting services such as digital road mapping, digital transformation program implementation, advanced data analytics (including the use of AI and development of dashboards), data platform and integration, program management information systems and software evaluation and implementation.
• Build and maintain strong, long-term relationships with Federal clients, understanding their goals, challenges, and requirements.
• Develop and implement strategies to grow our Federal digital services footprint, aligning overall business goals and market trends. Identifying and developing new business opportunities.
• Collaborate internally with CDM Smith’s Federal Sales, Marketing and Delivery Teams, and Technical Experts and Trinnex, a CDM Smith subsidiary designs and develops customized, innovative digital solutions that address client challenges.
• Stay informed about trends in Federal government contracting, digital transformation in engineering, program management information systems, and emerging technologies, providing insights that drive innovation within our service offerings.
• Engaging with CDM Smith Program and Project Managers to support the delivery of quality projects that meet scope, schedule, and budget commitments to maintain client satisfaction.
• Contributing to the firm's stature by actively participating in leadership roles in professional societies and associations.
• Serving as mentor to junior staff.
Job Title:
Client Service Leader - Federal Digital Services
Group:
WAF
Employment Type:
Regular
Minimum Qualifications:
• Bachelor's degree.
• 15 years of related experience.
• Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands.
• Equivalent additional directly related experience will be considered in lieu of a degree.
Preferred Qualifications:
• Demonstrated success in business development and long-term relationship management for federal-sector clients.
• Proven ability to conduct research into target clients and develop effective and successful strategies to grow within the digital market.
• Strong knowledge of digital infrastructure market.
• Experienced CRM user, preferably with SalesForce.
EEO Statement:
We attract the best people in the industry, supporting their efforts to learn and grow. We strive to create a challenging and progressive work environment. We provide career opportunities that span a variety of disciplines and geographic locations, with projects that our employees plan, design, build and operate as diverse as the needs of our clients. CDM Smith is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, pregnancy related conditions, childbirth and related medical conditions, sexual orientation, gender identity or gender expression), national origin, age, marital status, disability, veteran status, citizenship status, genetic information or any other characteristic protected by applicable law.
Why CDM Smith?:
Check out this video and find out why our team loves to work here! (https://www.cdmsmith.com/en/Video/Meet-CDM-Smith)
Join Us! CDM Smith – where amazing career journeys unfold.
Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co-workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where it’s a priority that the company takes good care of you and your family.
Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our team, and together we will make a difference and change the world.
Job Site Location:
United States - Nationwide
Agency Disclaimer:
All vendors must have a signed CDM Smith Placement Agreement from the CDM Smith Recruitment Center Manager to receive payment for your placement. Verbal or written commitments from any other member of the CDM Smith staff will not be considered binding terms. All unsolicited resumes sent to CDM Smith and any resume submitted to any employee outside of CDM Smith Recruiting Center Team (RCT) will be considered property of CDM Smith. CDM Smith will not be held liable to pay a placement fee.
Amount of Travel Required:
20%
Assignment Category:
Fulltime-Regular
Visa Sponsorship Available:
No - We will not support sponsorship, i.e. H-1B or TN Visas for this position
Skills and Abilities:
• Excellent negotiation, communication, and interpersonal skills. Strong analytical and problem-solving abilities.
• Excellent communication and organizational skills.
• Proficiency in MS Office Suite. Advanced proficiency in Microsoft Excel and financial modeling.
Background Check and Drug Testing Information:
CDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as “CDM Smith”) reserves the right to require background checks including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, CDM Smith may conduct drug testing for designated positions. Background checks are conducted after an offer of employment has been made in the United States. The timing of when background checks will be conducted on candidates for positions outside the United States will vary based on country statutory law but in no case, will the background check precede an interview. CDM Smith will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing.
Pay Range Minimum:
$122,054
Pay Range Maximum:
$207,522
Additional Compensation:
All bonuses at CDM Smith are discretionary and may or may not apply to this position.
Work Location Options:
Fully Remote or Hybrid Work Options may be considered for successful candidate.
Source : CDM Smith