Client Service Coordinator at Vaco, LLC
Lexington, MA 02421
About the Job
Vaco Boston has partnered with our client who is seeking a Client Service Coordinator to join their team.
We are seeking strong Client facing oriented individuals who are interested in a software solutions company geared towards medical professional learning tools. This is a remote position! Please reach out for immediate consideration. Although the role will be remote, the hours will be 11:30-8. Manager will be reviewing resumes and setting up interview over the next couple of weeks.
The Client Service Coordinator is responsible for providing timely and professional customer service in response to inquiries of clients and processing orders. This role is 50/50 work over the phone and data entry.
During a Typical Day, You'll:
- Promptly process and answer and/or resolve customer inquiries and concerns regarding orders ( Business to Business)
- Communicate the resolution of inquiries to customers via outbound calls, based on defined inbound procedures, customer issues.
- Process orders accurately and efficiently using SAP
- Move, add, and change any order discrepancies or changes
What You Bring to the Role:
- A high school diploma or GED required
- A minimum of one year of experience in customer service preferred
- Demonstrated enthusiasm for providing quality service in a professional environment.
- Strong computer literacy with solid skills to learn new programs; the ability navigate multiple programs simultaneously while demonstrating research & problem solving skills.
Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice
Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy Notice
Vaco LLC and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco”) respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco’s HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:
- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.