Client Service Coordinator - Behavior Frontiers

Description

Pay Range: $20.00 - $23.00 DOE plus monthly bonus  

Behavior Frontiers is an industry leader in ABA (Applied Behavior Analysis) treatment for autism and other special needs. We are on a continuous journey to explore, assess, and develop only the highest quality ABA treatments and solutions delivered by best-in-class clinical professionals. We are rapidly expanding and seeking enthusiastic individuals who are ready to embark on a meaningful journey in one of the fastest growing fields in healthcare. Our Client Services Coordinator plays a critical role in our company, and we need an individual who possess great leadership qualities, is great at multitasking, has time management skills, can build relationships, and has a knowledge of Microsoft Office applications (e.g. Word, Excel, Outlook). 

How will you help create a World Without Limits: 

• Responsible for all scheduling function for an assigned region
• Identify ways to optimize authorized hours throughout an assigned region
• Identify times to recover treatment hours lost to missed sessions
• Communicate schedule changes and offer solutions to ensure clinically recommended hours are fulfilled
• Communicate frequently and often with clients and BTs
• Support new hire BTs by providing office and field training schedules
• Assist with day-to-day operations of the scheduling department
• Review Scheduling Dashboard weekly
• Ensuring you are meeting Key Performance Indicators (KPI)
• Conducting improvement/planning meetings with manager when KPIs are not being met
• Spot-check schedule logs and scheduling software for errors/missed opportunities
• Interface and collaborate with other departments and teammates in pursuit of client and hours growth for assigned region
• Follow scheduling policies and processes
• Follow COVID-19 protocols and policies
• Organize and maintain all assigned regions
• Other duties as assigned

Qualifications and Skills: 

• Bachelor's Degree preferred
• Ability to work in a high paced, competitive, performance-based environment
• Ability to provide excellent customer service to our clients
• Ability to multi-task with a high sense of urgency
• Ability to build relationships with our clients and clinical staff alike
• Demonstrated leadership, interpersonal, communication and teambuilding skills.
• Build strategic working relationships
• Demonstrate the ability to learn new processes
• Ability to maintain a high level of confidentiality
• Effective planning, organizational skills, time management and prioritization; attention to detail
• Excellent interpersonal skills and a cooperative attitude
• Ability to prioritize and respond to important task in a timely manner
• A professional and friendly demeanor
• Excellent oral and written communication skills
• Knowledge of Microsoft Office applications (e.g., Word, Excel, Outlook)

Why Behavior Frontiers is perfect for you: 

• Competitive pay with optional On-demand paychecks thru DailyPay - get paid on your own schedule!
• 401K Plan with company match after 6 months of employment
• Paid Personal Time Off
• Paid Holidays
• Paid Sick Leave
• Medical, Dental and Vision insurance
• Opportunities for career advancement
• Performance and promotion raise
• Free Telehealth: Free access to a doctor via telehealth for you and your dependents with no limits and no co-pays
• Free Telehealth Mental Health: Free access to a mental health counselor via telehealth for you and your dependents (over age 13) with no limits or co-pays
• Employee Assistance Program: Free access to some support services (financial, legal, counseling, etc.)
• Fitness: Discounted monthly gym membership to 12,000 gym locations nationwide, as well as free access to workout videos
• Deals: Exclusive discounts and savings to 500+ companies and more!
• Travel: Discounts on travel essentials including hotels, rental cars, flights, excursions, and more!
• Lab Testing Discounts: 10-80% off costs of routine lab work
• New Benefits Rx: Discounts on prescription medications from 10-80% at 60,000+ locations nationwide

Why work for Behavior Frontiers? Visit our benefits & perks page to learn more!

Behavior Frontiers is an Equal Opportunity Employer and will consider for employment all qualified applicants in a manner consistent with the requirements of the applicable federal, state, and local laws.