Client Service Associate - Capital Investment Advisors

Phoenix, AZ

About the Job

At Capital Investment Advisors (CIA), we strive to help clients reach their goals by focusing on our specialty: Income Investing. We are a fee-only financial advisory and portfolio management firm headquartered in Atlanta with offices throughout the U.S. Our advisors in Georgia, Florida, Colorado, Texas, and Arizona provide clients with a full range of financial advice. Since 1996, CIA has been providing financial strategy and management tailored to the client’s individual circumstances and objectives. 

Our tight-knit team has a mix of financial advisors, investment professionals, customer service managers and associates, operations specialists, and business operations personnel working together to help create the best possible experience for our clients. Our Leadership Team is dedicated to employee growth both professionally and personally, and to making every CIA experience memorable.

Client Service Associate

We are looking for an experienced Client Service Associate to join our Phoenix, Arizona team. This position requires a detail-oriented, self-motivated team player who loves working directly with clients. Supporting three Investment Advisors, the Client Service Associate is instrumental in facilitating a best-in-class client experience and keeping all internal processes on track.

A successful Client Service Associate is resourceful, communicative, and can anticipate the needs of their Advisors and clients. Uncompromising when it comes to following documented processes and compliance standards, the Client Service Associate is a skilled problem solver who will thrive in a small but fast-paced, growth-oriented office where balancing competing priorities is a necessity.

This role is based in our Phoenix office and is eligible for a hybrid work schedule after completion of a successful introductory period.

Core Functions:

Provide daily support to Advisors and their client base (wire requests, new account openings, personal information changes, etc.)
Handle all inbound and outbound non-investment-related client requests
Initiate proactive client outreach to build strong relationships
Own new client onboarding workflow in Salesforce and Black Diamond
Maintain proper record keeping of client data in Salesforce
Manage all appointment scheduling for prospects and clients
Support Advisors in the prospect follow up process
Participate in Operations special projects, as needed

Qualifications & Skills:

Bachelor’s degree from an accredited university
3 years of experience in a client facing role within the Financial Services industry, preferably with a Registered Investment Advisor
Experience working in a CRM like Salesforce
Experience working with custodians, Charles Schwab and/or Fidelity, preferred
Experience with Black Diamond, preferred
Handles confidential and highly sensitive information with ultimate discretion
Proven ability to work collaboratively with others
Self-starter with the ability to execute tasks with little oversight  
Excellent ability to manage competing priorities   
Excellent communication and time management skills
Proficiency in Word, Excel, PowerPoint, and Outlook
Committed to a culture of compliance
Exhibits the Capital Investment Advisors’ five Core Values in everything they do

Capital Investment Advisors would like to thank all applicants, however, only those who qualify for an interview will be contacted. Capital Investment Advisors is committed to a policy of equal employment opportunity and will not discriminate against any applicant or employee based on race, color, religion, national origin, sex, age, disability, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state, or local law.

Source : Capital Investment Advisors