Client Scheduler at Optima Medical Center

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will possess excellent communication skills, a passion for helping others, and the ability to resolve customer issues effectively. You will play a crucial role in maintaining customer satisfaction and loyalty by providing timely, accurate, and professional support. **Key Responsibilities:** 1. **Customer Interaction:** - Respond promptly to customer inquiries via phone, email, and chat. - Provide detailed product information, answer questions, and assist customers in navigating our services. 2. **Issue Resolution:** - Identify and troubleshoot customer issues, working to resolve them efficiently and effectively. - Escalate complex issues to the appropriate department while ensuring timely follow-up. 3. **Documentation:** - Maintain accurate records of customer interactions, transactions, comments, and complaints in our CRM system. - Prepare and submit reports as required to track service performance and customer feedback. 4. **Product Knowledge:** - Stay up-to-date with product knowledge, company policies, and industry trends to provide informed support. - Participate in ongoing training sessions and team meetings to improve service skills. 5. **Customer Engagement:** - Build and maintain strong relationships with customers, ensuring a positive experience. - Proactively follow up with customers to ensure their needs are met and gather feedback for service improvement. 6. **Team Collaboration:** - Collaborate with team members and other departments to enhance service delivery. - Share insights and suggestions for process improvements based on customer interactions. **Qualifications:** - High school diploma or equivalent; further education is a plus. - Proven experience in customer service or a related field. - Excellent verbal and written communication skills. - Strong problem-solving abilities and a customer-focused mindset. - Proficient in using CRM software and Microsoft Office Suite. - Ability to work in a fast-paced environment and manage multiple tasks simultaneously. - Flexibility to work varied hours, including evenings and weekends if required. **Skills:** - Empathy and patience in dealing with customer concerns. - Active listening skills to fully understand customer needs. - Strong organizational skills and attention to detail. - Ability to work independently and as part of a team. **Benefits:** - Competitive salary and performance bonuses. - Comprehensive health benefits package. - Opportunities for professional development and career advancement. - Positive and inclusive work environment.