Client Relationship Manager, ServiceLink Auction - ServiceLink

Are you ready to take your career to the next level?  ServiceLink Auction, an industry leader in property auctions, seeks an individual with a history of progressive experience delivering service that exceeds expectations in a growing and inspiring industry. The ideal candidate will enjoy working with clients, both internal and external; be detail oriented; and is driven to meet tight deadlines in a fast-paced environment. If you are ready for a career and not just your next job, now is the time to join our team and become a part of something big.

A DAY IN THE LIFE
In this role, you will…

.        Provide information about ServiceLink Auction inventory, answer inquiries, onboard investor buyers and fulfill requests as needed.
.        Understand ServiceLink Auction’s platforms and be able to explain the benefits to potential Investors/Borrowers/Agents along with providing initial client education of the auction process.
.        Collaborate with the Sales team and other company associates to deliver an outstanding buyer experience through the life of the transaction.
 

WHO YOU ARE
You possess …

.        Track record of success developing relationships leading to sales
.        Ability to work effectively with business managers and diverse cross-functional groups
.        Ability to adapt to a rapidly changing business and technology environment

.        Strategically focused and responsible for client satisfaction, maintaining client communication and the overall management of the client relationship.
.        Serves as the primary management contact and client liaison. Maintains contact with client at an executive level, focusing on the strategic nature of the relationship. Represents the company to the client and the client to ServiceLink Auction.
.        Ability to negotiate sale of assets, portfolio analysis, and asset reporting
.        Proven ability to manage real estate assets in a consultative fashion for clients and professionally executing dispositions, and/or project management assignments for various property types and other complex assignments
.        Demonstrated ability to develop and enhance client relationships leading to increased revenue
.        Works to maintain and grow the client relationship while ensuring ongoing customer service.
.        Leads sales effort for incremental revenue opportunities and contract renewals.
.        Identifies new business opportunities and coordinates with appropriate sales personnel for opportunities of new ServiceLink Auction products or services.
.        Identifies areas where continuous improvement can be applied, oversees the implementation of the change and measures the level of improvement.
.        Management of Onboarding Process for new client relationships
.        Create and update a clearly documented onboarding plan
.        Refinement of Onboarding Process to develop long-term scalable solutions for the onboarding of new clients
.        Work with the operations team to ensure that all onboarding steps are well documented within the standard operating procedures
.        Build and manage strategic relationships with appropriate counterparts within client’s business
.        Occasional travel will be required for strategic partner visits, client visits and industry events
.        Keep abreast of new industry developments that will have an effect on internal operations and the company-client relationship
.        Develop a deep knowledge of client’s business, including their future growth plans. Ensure that our servicing solutions are in-line with the future of the client
.        Proactively define and develop new servicing offerings to enhance the loyalty of the client
.        Maintain awareness of changes in environment that have an impact on the overall business plan and respond accordingly
.        Monitor industry trends and build competitive intelligence that translates into potential sales opportunity
.        Develop strong lines of communication with all levels at key clients
.        All other duties as assigned

·        High School diploma or equivalent required.
.        An active California real estate license is preferred. 
.        Minimum of 3-5 years of experience working in real estate or related industry with working experience with data and statistics.
.        Must be self-directed, organized and detail oriented as well as have the ability to multitask and work effectively in a very fast paced environment.
.        Excellent communication skills including a strong ability to communicate verbally and in writing and work effectively with business managers and diverse cross-functional groups.
.        Track record of success developing relationships leading to sales.
.        Passion for technology and building a sustainable online auction platform with highly effective and persuasive sales ability.
.        Goal focused and ability to adapt and make changes to day to day process in order to increase sales and meet goals set by management.
.        Good interpersonal and team building skills including goal setting and conflict resolution.
.        Proficient in Word and Excel and standard MS Office applications.